Telephone Operator at Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

 

Telephone Operator

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 year
  • LocationNairobi
  • Job FieldAdministration / Secretarial  , Hospitality / Hotel / Restaurant 

Job Description

We are seeking a professional and customer-focused Telephone Operator to join our team. As a Telephone Operator, you will be the first point of contact for our guests and play a crucial role in ensuring smooth communication within our organization. The ideal candidate will be detail-oriented, efficient, and organized, with excellent communication skills and the ability to multitask in a fast-paced environment.

  • Process all incoming and outgoing calls accurately and courteously
  • Ensure smooth internal telecommunication according to company standards
  • Accurately record and manage wake-up calls for guests
  • Assist guests with international calls and directory inquiries
  • Address guests by name whenever possible and maintain a high level of customer service
  • Page staff members when requested
  • Adhere to principles of guest privacy and confidentiality
  • Handle guest requests promptly and report complaints to the supervisor
  • Manage call billing and maintain accurate records
  • Stay informed about local telephone listings and frequently dialed numbers
  • Follow standard procedures for emergency situations such as fire, security threats, and other critical incidents
  • Report any equipment defects or issues to the supervisor
  • Maintain a clean and organized work environment
  • Stay updated on the hotel's fire, life, and safety systems
  • Comply with all health and safety policies and procedures

Qualifications

  • Excellent written and verbal communication skills in English
  • Strong customer service orientation with the ability to remain calm and courteous in all situations
  • Proficiency in using telephone switchboard systems
  • Familiarity with local and international dialing codes
  • Basic computer skills for data entry and record-keeping
  • Ability to multitask and prioritize calls effectively
  • Excellent attention to detail and organizational skills
  • Strong team player with the ability to work cohesively with co-workers
  • Ability to exercise good judgment when dealing with difficult guests
  • Understanding of and ability to work in a multi-cultural environment
  • Knowledge of hotel operations and guest services
  • Relevant qualifications in Hotel Management
  • Minimum 1 year of relevant experience, preferably in a four or five-star hotel
  • Flexibility to work various shifts, including evenings, weekends, and holidays

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Junior Accounting Officer at Argyle Grand Hotel Nairobi

Argyle Hotels Group is ranked Top 10 for Foreign Hotel Groups, Top 50 Global Hotel Groups and Top 60 Hotel Groups in Asia. AHG comprises of 13 distinct brands ranging from mid-scale to luxury and long-term stays; Argyle Grand Hotel, Argyle Boutique, Argyle Resorts, Argyle Hotel, Rejoice by Argyle, Argyle Suites, Argyle Waverton Apartments, Ausotel, Ausote...   Junior Accounting Officer Job Type Full Time , Onsite Qualification BA/BSc/HND Experience Location Nairobi Job Field Finance / Accounting / Audit  Salary Range KSh 200,000 - KSh 300,000/month We are seeking 2 detail-oriented, analytical, and highly professional Junior Accounting Officer to join our finance team at Argyle Grand Hotel Nairobi. This role is vital to ensuring the smooth operation of the hotel’s financial systems and compliance processes. The ideal candidate will have strong technical knowledge in accounting, excellent organizational skills, and a commitment to accuracy and integrity. Key Responsibi...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more