Waiter - 5 Positions at Emerge Egress Consulting

Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...

 

Waiter - 5 Positions

  • Job TypeFull Time
  • QualificationDiploma
  • Experience2 years
  • LocationMachakos
  • Job FieldHospitality / Hotel / Restaurant 

Role Objective

Our client, a leading hotel in Machakos is seeking to hire vibrant individuals who are customer centric in order to contribute to an ultimate guest experience.
Core Duties and Responsibilities

  • Welcome guests and assist with guest queries and requests efficiently with refined hospitality.
  • Provide food and beverages promptly and courteously.
  • Maintain cleanliness of all work areas and equipment, proper storage and care of.
  • Offer menu explanations and suggest pairings of menu items and provide expert recommendations.
  • Maintain pristine table setups (cutlery polishing, linen care, floral arrangements)
  • Ensure immaculate station upkeep throughout service.
  • Coordinate seamlessly with kitchen and bar and other relevant departments
  • Assist with guest queries and requests efficiently. 
  • Upselling and cross selling while maintaining a high standard of service.
  • Billing, present bills to customers and ensure settlement in accordance with the procedures of the hotel.
  • Setting up of the restaurant before and after service as per set brand standards.
  • Responsible for service of food and beverages as per set brand standards.
  • Take orders correctly and ensure efficient service.
  • Promote beverage sales.
  • Ensure proper sequence of courses or change in accompaniment is clearly communicated to assist kitchen in preparation.
  • Ensure prompt table clearance.
  • Ensure any complaint is addressed or escalated to the relevant authority.
  • Clean and refill cruet and condiment sets.
  • Professionally resolve service recoveries when needed.
  • Collect feedback to continuously elevate standards.
  • Any other duties as delegated.

Qualifications:

  • Diploma in Hospitality management, Food and Beverage Service or a related field.
  • At least 2 years similar experience in service in a busy high-end restaurant.
  • Proficiency in hotel management software.

Competencies

  • Commitment to professional values and integrity
  • Strong interpersonal and communication skills
  • Excellent problem-solving abilities.
  • Excellent Customer centric skills
  • Adaptable to working in various shifts
  • Impeccable grooming and professional etiquette.

Check if your CV matches this job with MyJobMag AI

Method of Application

If interested in the position and meet the above requirements, kindly send your CV on or before 04th August 2025 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line.

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