Customer Care Officer at Nairobi Adventist Hospital

Nairobi Adventist Hospital (NAH) is a Seventh-day Adventist (SDA) church-established and owned Hospital. It is a tertiary (level 4) hospital located in Nyari west area in Westlands sub-county, Nairobi County, Kenya.

 

Customer Care Officer

  • Job TypeFull Time
  • QualificationDiploma
  • Experience2 years
  • LocationNairobi
  • Job FieldCustomer Care 

Nairobi Adventist Hospital is committed to providing holistic, quality, and compassionate healthcare. We are seeking to recruit a trained Customer Care Officer who will be the first point of contact for our patients, clients, and visitors, ensuring they receive excellent service in line with our mission and values.

Key Responsibilities

  • Warmly receive and guide patients, visitors, and clients at the front office.
  • Handle inquiries, appointments, and feedback in a professional and timely manner.
  • Support patient registration, billing inquiries, and coordination with hospital departments.
  • Maintain confidentiality and ensure patient satisfaction through excellent service.
  • Represent the hospital’s Christian and Adventist values in all interactions.

Qualifications & Requirements

  • Diploma in Customer Care, Business Administration, Front Office Operations, or related field.
  • Minimum 2 years’ experience in customer service, preferably in a hospital or healthcare setting.
  • Proficient in computer applications and hospital management systems.
  • Excellent communication and interpersonal skills.
  • Must be a baptized and practicing member of the Seventh-day Adventist Church.

Check if your CV matches this job with MyJobMag AI

Method of Application

Qualified candidates are invited to send their Application Letter, Updated CV and relevant certificates (merged into one PDF document) to the email below quoting the position applied for as the subject line:  careers@nah.o.ke

Addressed to: 

The Human Resources Manager

Nairobi Adventist Hospital

P.O. Box 41352-00100 Nairobi

Deadline for applications: 19th September 2025 05:00 PM. Only shortlisted candidates will be contacted.

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Junior Accounting Officer at Argyle Grand Hotel Nairobi

Argyle Hotels Group is ranked Top 10 for Foreign Hotel Groups, Top 50 Global Hotel Groups and Top 60 Hotel Groups in Asia. AHG comprises of 13 distinct brands ranging from mid-scale to luxury and long-term stays; Argyle Grand Hotel, Argyle Boutique, Argyle Resorts, Argyle Hotel, Rejoice by Argyle, Argyle Suites, Argyle Waverton Apartments, Ausotel, Ausote...   Junior Accounting Officer Job Type Full Time , Onsite Qualification BA/BSc/HND Experience Location Nairobi Job Field Finance / Accounting / Audit  Salary Range KSh 200,000 - KSh 300,000/month We are seeking 2 detail-oriented, analytical, and highly professional Junior Accounting Officer to join our finance team at Argyle Grand Hotel Nairobi. This role is vital to ensuring the smooth operation of the hotel’s financial systems and compliance processes. The ideal candidate will have strong technical knowledge in accounting, excellent organizational skills, and a commitment to accuracy and integrity. Key Responsibi...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more