Customer Experience Marketing Manager at Bandari Beauty

Bandari Beauty was founded by Maureen Bandari who is a trailblazing beauty entrepreneur and CEO of Bandari Beauty a Skin Care/ Beauty Business. Bandari Beauty Specializes in Providing Personalized Skincare Solutions. With a Resolute Commitment to Innovation, Integrity, And Customer Centricity, We Strive to Redefine Beauty Routines and Empower Individuals to...

 

Customer Experience Marketing Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldCustomer Care  , Sales / Marketing / Retail / Business Development 

Key Responsibilities:

  • Lead strategic marketing planning aligned to business growth targets and customer lifecycle goals.
  • Design and execute integrated marketing campaigns across digital, retail, events, influencer, and PR channels.
  • Own the marketing calendar: manage launches, promotions, activations, and seasonal plans with precision.
  • Ensure all marketing activity is grounded in sound commercial logic: contribute to sales forecasting, inventory planning, and ROI analysis.
  • Build and optimize CRM, loyalty, and referral programs to enhance LTV and reduce churn.
  • Translate brand identity into visual and verbal content that is consistent, premium, and magnetic.
  • Collaborate cross-functionally with retail, operations, and finance teams to ensure seamless execution.
  • Track, report, and analyze performance against KPIs; adjust strategy based on data.
  • Identify new growth channels, partnerships, and innovation opportunities.

Qualifications & Experience:

  • 3+ years in marketing, customer experience, or brand strategy roles; beauty, retail, or lifestyle sector experience strongly preferred.
  • Proven track record of developing and executing high-impact marketing initiatives withmeasurable ROI.
  • Strong commercial acumen with experience contributing to sales forecasts, P&L, and strategic business planning.
  • Experience managing cross-channel marketing calendars and customer lifecycle programs.
  • Adept in digital platforms, performance marketing, CRM tools, and analytics.
  • Exceptional leadership, communication, and project management skills.

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Bandari Beauty on www.linkedin.com to apply

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