Customer Service Executive (PC) - Thika Processing Plant at Kenchic Limited

Kenchic Limited is the leading producer of poultry in East and Central Africa. At its inception, the company’s main activity was the production of broiler and layer day-old chicks. Over the years the company has expanded operations to include processed chicken and further processed products. The company started its operations in 1984. The company’s Head Office is in Exsan House along Enterprise road. Kenchic is proud to be the largest integrated poultry operation in East and Central Africa and deals in day-old chicks, processed chicken meat and further processed products such as smoked sausages, choma sausages & sausages.

 

Customer Service Executive (PC) - Thika Processing Plant

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience1 year
  • LocationThika
  • Job FieldCustomer Care 

About the Role.

  • The role holder will deliver Simple, memorable, and efficient customer experience by efficiently managing customer orders from initiation to fulfillment. The role is pivotal in maintaining customer satisfaction and fostering positive relationships with clients.

The Job responsibilities.

  • Order Management which includes Order Fulfilment Coordination (On Time in Full ErrorFree).
  • Customer Communication during and after the Lead time.
  • Monitor and analyze customer interactions and feedback to identify trends, opportunities for improvement, and areas of excellence.
  • Process Optimization
  • Identify process gaps or inefficiencies and implement solutions to enhance productivity by developing SOP's where needed.
  • Documentation, Record-Keeping, and reporting:
  • Maintain accurate records and documentation and timely submission of the same.
  • Quality Assurance- ensure compliance to the company policies, industry regulations and compliance standards. Conduct regular quality checks to maintain the highest level of service quality.

Candidate's profile

  • Degree or a Diploma in business/social science or an equivalent.
  • At least 1 year Proven experience in customer service, order processing, or a similar role, preferably in a retail, e-commerce, or manufacturing environment.
  • Strong communication skills, both verbal and written, with a customer-centric approach.
  • Excellent organizational skills and attention to detail, with the ability
  • to manage multiple tasks simultaneously.
  • Proficiency in using order management software, CRM systems, and Microsoft Office applications.
  • Problem-solving abilities and a proactive attitude towards resolving customer issues and improving processes.
  • Adaptability and resilience in a fast-paced and dynamic work environment.

Check if your CV matches this job with MyJobMag AI

Method of Application

Applications to be sent via hr@kenchic.com with subject before COB 24th September 2025.

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Junior Accounting Officer at Argyle Grand Hotel Nairobi

Argyle Hotels Group is ranked Top 10 for Foreign Hotel Groups, Top 50 Global Hotel Groups and Top 60 Hotel Groups in Asia. AHG comprises of 13 distinct brands ranging from mid-scale to luxury and long-term stays; Argyle Grand Hotel, Argyle Boutique, Argyle Resorts, Argyle Hotel, Rejoice by Argyle, Argyle Suites, Argyle Waverton Apartments, Ausotel, Ausote...   Junior Accounting Officer Job Type Full Time , Onsite Qualification BA/BSc/HND Experience Location Nairobi Job Field Finance / Accounting / Audit  Salary Range KSh 200,000 - KSh 300,000/month We are seeking 2 detail-oriented, analytical, and highly professional Junior Accounting Officer to join our finance team at Argyle Grand Hotel Nairobi. This role is vital to ensuring the smooth operation of the hotel’s financial systems and compliance processes. The ideal candidate will have strong technical knowledge in accounting, excellent organizational skills, and a commitment to accuracy and integrity. Key Responsibi...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more