Remote Real Estate Operations & Property Management Virtual Assistant at CDL Human Resource

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

 

Remote Real Estate Operations & Property Management Virtual Assistant

  • Job TypeRemote
  • QualificationBA/BSc/HND
  • Experience2 - 3 years
  • LocationNairobi
  • Job FieldReal Estate 

Key Responsibilities

  • Property Marketing & Tenant Acquisition
  • Publish and update listings via AppFolio (primary syndication to Zillow, Apartments.com, Realtor, etc.).
  • Write clear, compliant, and compelling property descriptions (features, pricing, availability).
  • Respond promptly to inquiries (email/phone/chat); schedule self-showings via Tenant
  • Turner or coordinate agent-led showings; conduct timely post-showing follow-ups.
  • Pre-screen prospects against company criteria prior to application; track communications in the system of record.
  • Do not post listings on Facebook Marketplace or Craigslist (per company policy).
  • Scam watch: monitor external platforms for unauthorized/duplicate listings using company photos/copy; flag, report, and document takedowns.
  • Leasing & Tenant Onboarding
  • Process rental applications; complete employment/landlord verifications and credit/background checks per policy.
  • Verify income-to-rent ratio (3x).
  • Prepare, route, and track lease agreements via DocuSign.
  • Monitor security deposits and move-in funds; coordinate move-in tasks, utility setup assistance, and walkthrough documentation, including two-week assessment forms.
  • Tenant/Owner Relations & Portfolio Oversight
  • Serve as first contact for tenant inquiries; triage, resolve, or escalate as needed.
  • Manage maintenance end-to-end in AppFolio: create work orders, obtain bids, schedule vendors, track to completion, and maintain records.
  • Schedule property inspections; ensure lease compliance and condition tracking.
  • Run lease renewals proactively (owner approvals, pricing changes, notices, DocuSign routing).
  • Track rent collection and follow up on late payments; coordinate notices per policy (non-legal).
  • Brokerage & Listing Administration (Non-Licensed)
  • Prepare listing packets, buyer/seller folders, and disclosure templates for licensed staff review.
  • Coordinate photography, signage, lockboxes, and feature sheets.
  • Enter/update listings in approved portals (as policy allows); publish approved content on the company website.
  • Phones & CRM (No Zillow Call Coverage)
  • Perform professional phone support as needed (no dedicated Zillow call answering required).
  • Use BoomTown CRM for basic lead hygiene (e.g., logging activities, checking follow-ups, simple status updates) as directed by the team. (Experience in
  • BoomTown is a plus but not mandatory.)
  • Social Media Support (Secondary Priority)
  • Once daily: check company Facebook and other approved channels for
  • comments, questions, and shares; acknowledge, thank, and route/answer basic inquiries per guidelines.
  • Light content assistance as directed (e.g., reposting approved items, community highlights).
  • Support LinkedIn presence growth (invite/connect, light page hygiene) per approval.
  • Coordinate approvals; track basic metrics (reach, engagement) and provide monthly summaries.
  • Administration & Compliance
  • Maintain organized digital files (leases, notices, inspections, insurance/warranty documents).
  • Update dashboards/reports in AppFolio, BoomTown, and Google Workspace.
  • Follow company SOPs and NC/local compliance checklists provided by Premier Realty.
  • Success Metrics
  • Prospect response time: ≤ 5 minutes during staffed hours.
  • On-time renewals: ≥ 95% initiated ≥ 60 days pre-expiration.
  • Maintenance: 100% of work orders scheduled within 24 hours; closure within SLA.
  • CRM hygiene: 100% of applicable touchpoints and tasks recorded in
  • BoomTown/AppFolio per internal standards.
  • Social: Consistent weekly cadence; quarter-over-quarter engagement trending upward;LinkedIn followers increasing.

Education & Communication

  • Bachelor’s degree preferred.
  • Equivalent of 16 years of formal English education.
  • A Neutral, American-sounding English accent,professional fluency and confident phone presence.

Experience

  • 2–3+ years in real estate, property management, administration, or related operations.
  • Strong technical aptitude; fast learner with complex software.
  • AppFolio proficiency targeted at 6–8/10 (able to navigate independently and suggest optimizations).
  • Tenant Turner familiarity (or ability to learn quickly—workflow is straightforward).
  • DocuSign required; BoomTown CRM a plus (for lead hygiene and basic follow-ups).
  • Proven coordination across vendors, leasing files, renewals, and documentation.
  • Social media familiarity for business pages (Facebook/Instagram/LinkedIn;
  • YouTube/TikTok a plus).

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to CDL Human Resource on cdl.zohorecruit.com to apply

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