Call Centre Nursing Executive (Contract) at CIC Insurance

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi

 

Call Centre Nursing Executive (Contract)

  • Job TypeContract
  • QualificationDiploma
  • Experience3 years
  • LocationNairobi
  • Job FieldCustomer Care  , Medical / Healthcare 

PURPOSE:

To provide general customer service in respect to medical business customers.

PRIMARY RESPONSIBILITIES:

  • Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
  • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
  • Issuance of both in and outpatient approvals for admissible requests for insured members.
  • Communication to stakeholders on management of cases and financial liability through reports.
  • Provide input for the customer service reports.
  • Share daily/weekly and monthly reports as may be required from time to time.
  • Participate in cost management initiatives/strategies that have been put in place by the business.
  • Handle customer service issues and queries in a timely manner.
  • Escalate Customer queries to the relevant job role if necessary.
  • Maintain professional ambience within the office premises.
  • Promote the organization’s customer service charter.

Key Skills, Knowledge, Experience and Behavioral Competencies

Academic and Professional Requirements

  • Education    Minimum Qualification    Diploma in Clinical Medicine/Nursing (KRCHN)    
  • Customer Experience training will be an added advantage.    

Experience Required:

  • Relevant experience in busy health environment    3
  • Experience in a medical call centre management unit    1

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to CIC Insurance on careers.cicinsurancegroup.com to apply

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