Client Success & Relations Officer at Nyota Njema Real Estate

Nyota Njema Real Estate is an award-winning real estate company redefining land investment in Kenya. We specialize in diverse, tailor-made land investment solutions designed to meet the evolving needs of different investor profiles — from individuals and couples to youth, diaspora Kenyans, and investment groups. Our goal is to make land ownership in Kenya ...

 

Client Success & Relations Officer

  • Job TypeFull Time , Hybrid
  • QualificationBA/BSc/HND , Diploma
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care 

Job Purpose:

Be the primary client-facing contact to manage enquiries, nurture prospects through structured outreach (including cold calling), and ensure excellent onboarding and after-sales experience to drive satisfaction and retention.

Main responsibilities:

  • Handle inbound enquiries and follow up proactively by phone, email and WhatsApp to qualify and advance leads.
  • Conduct targeted cold-calling campaigns to generate appointments and qualified leads for Sales.
  • Maintain accurate client and lead records in the CRM and update pipeline status and next actions.
  • Coordinate onboarding activities between Sales, Operations and Finance to ensure smooth client activation.
  • Resolve customer issues and service escalations promptly, escalating complex matters to the manager.
  • Collect and report client feedback and suggest improvements to product and onboarding flows.

What We’re Looking For

Qualifications:

  • Diploma or Bachelor’s degree in Business, Communications, or a related field.
  • Minimum of 1 year of customer-facing experience.

Knowledge & Experience:

  • Understanding of customer service best practices and CRM usage.
  • Familiarity with sales pipeline management principles.
  • Experience using CRM tools to manage client interactions and records.

Skills:

  • Excellent phone etiquette, persuasive communication, and relationship-building skills.
  • Strong organizational and time management abilities.
  • Proficiency in CRM systems and basic data entry accuracy.

Personal Attributes:

  • Empathetic, patient, and customer-focused.
  • Target-driven, resilient, and professional.
  • Team-oriented with a proactive approach to problem-solving.

Check how your CV aligns with this job

Method of Application

Interested and qualified candidates should apply using the Apply Now button below.

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

Stores Clerk at Stratostaff

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.   Stores Clerk Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Procurement / Store-keeping / Supply Chain  ROLE PURPOSE   The ideal candidate will bring strong technical knowledge of spare parts, a solid understanding of inventory systems, and the ability to manage multiple stores efficiently. They will manage inventory across all store locations, including receiving and verifying deliveries, organizing and labeling stock, and issuing parts to mechanics and service teams. The role includes conducting regular stock checks, reconciling variances, liaising with suppliers and procurement on replenishment, maintaining accurate ERP records, and preparing inventory reports. The Stores Clerk will also help improve processes to strengthen stock control and operat...
Read more