Customer Assistant at Sidai

Sidai is a fully vertically-integrated company supplying quality livestock and crop inputs and training to farmers and pastoralists across Kenya. The company operates through a network of branded, professionally-staffed, company-managed and franchised retail outlets, stockists and field staff. Sidai has a unique ‘last-mile’ service delivery model that al...

 

Customer Assistant

  • Job TypeFull Time
  • QualificationDiploma
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care 

Key Responsibilities

  • Deliver exceptional customer service by greeting, assisting, and responding promptly to customer inquiries across all channels.
  • Resolve customer complaints and issues with empathy, patience, and timely follow-up, escalating when necessary.
  • Maintain operational excellence, ensuring a clean, organized environment and accurate transaction processing.
  • Collaborate effectively with team members and other departments to achieve shared goals and improve customer experience. 
  • Gather customer insights through calls and interactions, providing feedback to management to drive service improvements.
  • Support sales initiatives and provide the "voice of the customer" in meetings, tracking customer interactions and trends.

Qualifications & Skills

  • College Diploma or equivalent in a relevant field.
  • Proven experience in a customer-facing role (retail, hospitality, call center, etc.).
  • Excellent verbal and written communication skills.
  • A patient, empathetic, and positive attitude.
  • Basic computer literacy and comfort with learning new systems.
  • Proficiency in Excel and PowerPoint.
  • Strong problem-solving, and interpersonal skills.

Check how your CV aligns with this job

Method of Application

Send your CV and testimonials to: human.resource@sidai.com
Subject Line: Customer Assistant
Deadline: 28/11/2025

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