Customer Experience Internship at CarePay Ltd

CarePay is a Kenyan company that administers conditional healthcare payments between funders, patients and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and private funders directly to patients into a "health wallet” on their mobile phone. The use of these funds is restricted to conditional spending at selected health...

 

Customer Experience Internship

  • Job TypeFull Time
  • QualificationDiploma
  • Experience1 year
  • LocationNairobi
  • Job FieldCustomer Care  , Internships / Volunteering 

The intern will provide efficient and professional service to CarePay customers through prompt, courteous, and accurate responses to inquiries. He / She will help maintain our existing customer base by building customer loyalty through effective problem-solving and customer care, while adhering to all service standards laid down by CarePay.

EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES:

  • Higher Diploma in a related field
  • At least 1 year of experience in Operations or Customer Service
  • Strong customer relationship experience
  • Solid understanding of customer service and operations
  • Experience working within a customer relations environment, preferably in a call center (working in healthcare insurance preferred)
  • Typing skills (at least 30 words per minute preferred)
  • Excellent telephone skills
  • Excellent conflict resolution skills
  • Technical skills (preferably with telephone and order booking systems)
  • Excellent communication skills, both spoken and written
  • Excellent negotiation and interpersonal skills
  • Mental alertness
  • Assertiveness

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to CarePay Ltd on carepay.bamboohr.com to apply

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