Customer Service Officer at Bridge Talent Management

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Customer Service Officer

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience3 years
  • LocationNairobi
  • Job FieldCustomer Care 

About This Role:

We are a leading player in Kenya’s commercial baking and food manufacturing sector, known for delivering freshly baked goods to a wide network of customers across the country. With a strong emphasis on operational excellence and customer satisfaction, we’ve built a reputation for reliability and quality in the fast-moving consumer goods space.

Responsibilities:

  • Respond promptly to customer inquiries via phone, email and social media.
  • Manage customer orders, invoices by Ensuring accuracy and timely fulfilment.
  • Resolve customer complaints professionally and escalate issues where necessary
  • Maintain an updated customer database and truck customer interaction
  • Support marketing and sales initiatives, including promotion and customer outreach
  • Liaise with production and delivery teams to ensure customer needs are met.
  • Collect and report customer feedback for continuous improvements.

Requirements

Qualifications:

  • Diploma or Bachelor’s degree in business management /Administration, marketing or related field
  • At least 3 years of experience in customer service. preferably in FMCG, food and or retail industry
  • Proficiency in MS office and basic CRM systems
  • Strong verbal and written communication skills in English and Kiswahili

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Bridge Talent Management on bridgetalentgroup.zohorecruit.com to apply

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