CX Partner Subsidiary Support at NCBA Group

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

 

CX Partner Subsidiary Support

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience5 - 6 years
  • LocationNairobi
  • Job FieldBanking 

Job Purpose Statement

Responsible for overseeing adherences to service quality standards in UG/TZ/RW and other non-bank subsidiaries in order to determine if the customer experience services provided are meeting set quality standards. Additionally, the CX Partner is responsible making recommendations to improve the quality of service/processes.

Ideal Job Specifications
Academic:

  • University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

  • Proficient in use of relevant MS Office applications and statistical packages.

Desired work experience:

  • At least 5 – 6 years working experience in banking, preferably in a customer service role

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