Front Desk Officer/Receptionist at Peoplelink Consultants Ltd

Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya.

 

Front Desk Officer/Receptionist

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience1 - 3 years
  • LocationNairobi
  • Job FieldAdministration / Secretarial 

Responsibilities

  • Courteously welcome guests, manage the full check-in/check-out process, and accurately verify reservations, identification, and payment details.
  • Handle all financial transactions including processing payments, preparing invoices, posting charges, and maintaining the front desk cash float.
  • Ensure all transactions, room assignments, and availability updates are accurately recorded and maintained in the Property Management System (PMS).
  • Serve as the primary point of contact for guests, providing information on facilities, handling requests, and responding promptly and professionally to all inquiries or complaints.
  • Handle room reservations via phone, email, and walk-in, and tactfully manage potential overbookings to maximize occupancy and ensure guest satisfaction.
  • Liaise effectively with all hotel departments (Housekeeping, Maintenance, etc.) to coordinate services, anticipate guest needs, and resolve issues quickly.
  • Maintain strict confidentiality of all guest and hotel information, adhering to data protection standards and hotel security/emergency protocols.
  • Maintain professional conduct and grooming standards at all times, ensuring proper shift handover and accurate logging of all important operational information.

Requirements

  • Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.
  • Minimum 1-3 years of relevant experience in a hotel front desk, receptionist, or dedicated guest relations role.
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Proven ability to handle stressful situations calmly and professionally.
  • Demonstrable good organizational and multitasking abilities.
  • Proficiency in MS Office and hotel management software (PMS).
  • Fluency in English is required; knowledge of additional languages is a definite advantage.

Check how your CV aligns with this job

Method of Application

Send your cv to: hrsupport@peoplelink.co.ke , CC' outsourcingsupport@peoplelink.co.ke  with job title
 

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