Junior Clerk - CSE at Bliss Healthcare

Bliss Medical Centre is a leading provider of medical services in East Africa, providing accessible, affordable and quality healthcare services. We are the fastest growing chain of modern outpatient medical services with over 80+ Medical Centres. Our driving force is the desire to see people living healthy for maximum productivity; we bel...

 

Junior Clerk - CSE

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldAdministration / Secretarial 

Patient Interaction & Support

  • Handle inbound and outbound calls, emails, and walk-in queries from patients and families.
  • Schedule, reschedule, and confirm patient appointments, tests, and procedures.
  • Provide information on hospital/clinic services, doctors’ availability, and treatment processes.
  • Assist patients in completing registration, admission, discharge, and documentation.

Service Coordination

  • Coordinate with departments such as nursing, pharmacy, radiology, laboratory, and billing to ensure seamless patient flow.
  • Follow up on pending reports, prescriptions, authorizations, and medical records.
  • Support insurance processing, TPA coordination, and pre-authorization requests (if applicable).

Issue Resolution

  • Address patient complaints and service-related concerns promptly and professionally.
  • Escalate critical or unresolved issues to the supervisor or relevant department.
  • Ensure patient satisfaction through timely follow-ups and service recovery.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Bliss Healthcare on africarehrms.darwinbox.in to apply

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