Parent Fee Support Intern at Nova Pioneer

Nova Pioneer Education Group is a Pan-African independent school network offering preschool through secondary education for students from ages 3 through 19. We prepare the next generation of leaders and innovators through world-class teaching methods with an emphasis on 21st century skills. We established Nova Pioneer because we believe education should ...

 

Parent Fee Support Intern

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldInternships / Volunteering 

ABOUT THE ROLE

Key responsibilities for the role include:

Family engagement through email - Zendesk

  • Respond to family emails coming in through Zendesk.
  • Maintain a positive, empathetic and professional attitude towards customers at all times
  • Ensure customer queries are responded to within agreed timelines
  • Escalation of queries that require to 
  • Ensure records of customer interactions, comments, complaints and transactions are maintained

Family engagement on-call - Work lines

  • Answer calls  from parents
  • Maintain a positive, friendly,  empathetic and professional attitude towards customers at all times
  • Ensure family calls are attended to within agreed timelines
  • Ensure records of customer phone  interactions, comments, complaints and transactions are maintained

Family Statement Updates

  • Respond to all statement update requests from families on email and calls offering assurance and progress updates
  • Update all requests for the finance team to update the family statements
  • Escalate any concerns regarding statements updates that present a challenge
  • Closeout all statement requests with families once they have been finalised.

General

  • Support financial clearance and gating at the start of the school term for any students with arrears and who show up to school.
  • Contribute to the ongoing improvement of Nova Pioneer by suggesting and implementing measures that increase productivity, reduce costs and raise customer service levels
  • Achieve and maintain proficiency with the system and tools required to perform duties 
  • Other duties as assigned.

ABOUT YOU

Skills & Qualifications required: 

  • A Bachelor’s Degree (in Business preferred)
  • CPA (Part I) - Preferred
  • Customer service experience is desirable. 
  • Experience in a startup or in a company that gives you significant autonomy and responsibility is a plus!
  • Results-driven: goal-oriented, move fast and take ownership of work.
  • Eager to learn and accepts feedback as a positive step to professional growth
  • They are excited about our organizational culture and in particular, they are fired up to challenge themselves by embracing mutual vulnerability and a firehose of feedback
  • Ability to treat all confidential information with the utmost professionalism.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Nova Pioneer on novapioneer.applytojob.com to apply

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