Relationship Manager- Msme Banking at Family Bank Ltd

Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our...

 

Relationship Manager- Msme Banking

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience7 years
  • LocationNairobi
  • Job FieldBanking 

Key Responsibilities:

  • Maintain a high level of client satisfaction in generating, managing and servicing a portfolio of MSME clients while ensuring the bank becomes the choice for their Investment and Banking.
  • Identify and pursue new business opportunities to expand the MSME portfolio.
  • Drive sales of MSME Banking products, including lending, deposits, and investment solutions.
  • Develop and maintain a pipeline of potential clients and actively convert leads into business.
  • Responsible for sales, self-management, credit analysis, proper loan structuring, applicant interviewing, and perceptive character judgment.
  • Maintain high professional standards and strive to provide quality services and competitive pricing to clients.
  • Leverage existing client relationships to cross-sell the bank’s full range of financial products.
  • Ensure exceptional client service by addressing client needs and providing tailored financial solutions.
  • Performing to plans as agreed, to drive profitability and increase market share.
  • Monitor MSME portfolio performance, ensuring delinquencies and non-performing loans (NPLs) remain within acceptable thresholds.
  • Work in close co-operation with Business Intelligence, Credit and Risk teams to ensure that impairments and losses are kept at a minimum
  • Ensure recoveries for own portfolio are done daily and maintain the NPL to below set targets.
  • Ensure full compliance with KYC, AML, and regulatory requirements, maintaining up-to-date client records.
  • Adhere to the bank’s policies, standard operating procedures, and central bank regulations.
  • Managing your own portfolio and ensuring that risk profiles (book mix) are managed by sales of the correct products within approved risk management criteria.
  • Coordinate with Credit Department to ensure applications are processed within agreed TAT and escalate violations to the Head – MSME.
  • Work in close co-operation with the Credit teams to ensure all necessary documentation is completed and all the procedures have been adhered to prior to drawn down.
  • Any other official duty that may be allocated from time to time.
  • HR Department Doc.

The Person:

  • The ideal candidate must possess the following:

Qualifications/Experience:

  • Bachelor's degree in finance, business Administration, organizational development, or related field.
  • Minimum 7 years of experience in MSME banking, with at least 5 years in a business development role.
  • Strong knowledge of credit analysis, risk assessment, and structured financing.
  • A master’s degree qualifications and experience are an added advantage.
  • Proven ability to build and manage high-value MSME relationships.

Competencies/Attributes:

  • Strong business acumen with a deep understanding of MSME banking products.
  • Strong negotiation and deal-closing abilities.
  • Ability to work in a fast-paced environment and deliver results under pressure.
  • Excellent communication and interpersonal skills to engage with MSME clients.

Check how your CV aligns with this job

Method of Application

ALL applicants MUST apply online to the email; recruitment@familybank.co.ke ; closing date is 22nd November 2025.
Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

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