Virtual Relationship Manager at I&M Bank

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

 

Virtual Relationship Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 - 5 years
  • LocationNairobi
  • Job FieldCustomer Care 

Job Purpose:

  • The incumbent is responsible in establishing and maintaining a professional relationship with all stakeholders (Client, Bank personnel, product providers and Support staff) via virtual channels.

Key Responsibilities:

  • Driving client product holding through effective over the telephone sales on existing customer base by achieving monthly sales targets on accounts, loans, cards and insurance as agreed with I&M Bank and to be communicated by line manager.
  • Driving positive Net Promoter Score in management of portfolio customers.
  • Collecting & submitting required and complete customer documentations for purposes of customer identification and processing.
  • Providing all necessary declarations and disclosures to customers being onboarded in line with I&M Bank’s policies and procedures and Central Bank of Kenya Prudential guidelines.

Academic Qualifications & Experience Required:

  • A bachelor's degree in a business-related field.
  • 3-5 years of experience in similar role.

Knowledge & Skills:

  • Negotiation Skills.
  • Interpersonal Skills.
  • People Management Skills.
  • Effective relationship building skills.
  • Sales skills.

Competencies:

  • Achieving personal work goals and objectives.
  • Coping with pressures and setbacks.
  • Entrepreneurial and commercial thinking.
  • Deciding and initiating action.
  • Delivering results and meeting customer expectations.
  • Persuading and influencing.
  • Relating and networking.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to I&M Bank on imbank.bamboohr.com to apply

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