Customer Success Manager at Pavago
Pavago connecting businesses with top talent, streamlining hiring processes, and providing comprehensive support for long-term success. Customer Success Manager Job Type Full Time Qualification BA/BSc/HND Experience 2 - 3 years Location Nairobi Job Field Customer Care Responsibilities: Onboarding & Adoption: Lead client onboarding sessions and establish success criteria. Configure accounts, deliver product training, and ensure smooth implementation. Track early adoption metrics to identify gaps. Relationship Management: Manage a portfolio of 20–40 active accounts, depending on client size. Serve as the primary point of contact for client stakeholders. Conduct regular check-ins and strategic reviews. Proactive Engagement: Monitor product usage through Gainsight, ChurnZero, Totango, or custom dashboards. Identify at-risk accounts early and execute playbooks to re-engage them. Deliver quarterly business reviews (QBRs) to align on goals and ROI. Support & Escalation: Tr...