Customer Care Executive at Machakos Imaging Centre

We provide accurate and timely radiological diagnosis to the local communities

 

Customer Care Executive

  • Job TypeFull Time
  • QualificationDiploma
  • Experience2 years
  • LocationNairobi
  • Job FieldCustomer Care 

KEY DUTIES & RESPONSIBILITIES

  • Receive and assist patients professionally.
  • Register patients and manage imaging appointments.
  • Explain procedures, preparation, and report timelines.
  • Handle inquiries, billing, payments, and SHA/insurance processes.
  • Coordinate with imaging staff and doctors.
  • Maintain accurate records and patient confidentiality.

REQUIRED SKILLS & QUALIFICATIONS

  • Diploma in a business related course.
  • A minimum of two years of working experience in a similar role,
  • preferably within a busy hospital or healthcare front office/reception.
  • Familiarity with Medical terminology: Knowledge of basic medical terms and procedures is often preffered.
  • Experience with Healthcare Software: Basic proficiency in handling hospital management systems or electronic health record systems (e.g HMIS, Medisoft, or Health Information Systems).

Check how your CV aligns with this job

Method of Application

Send your PDF application documents to: hr@machakosimaging.co.ke on or before 18/1/2026

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