Room Attendant at Fairmont Hotels & Resorts

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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Room Attendant

  • Job TypeFull Time
  • QualificationDiploma
  • Experience
  • LocationNanyuki
  • Job FieldHospitality / Hotel /     What's in it for you
    • Private medical insurance as per Hotel offering
    • Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    • Working with a hotel rich in history and known for exemplary services while growing your career
    • Employee Benefits Card offering discounted rates in Accor Worldwide
    • Learning programs through our Academies
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    What will you be doing:

    • Performing cleaning duties and ensuring care & presentation of all equipment
    • Scheduling through cleaning of bedrooms, bathrooms and corridors including all fittings and surfaces to required standards.
    • Carrying out all reasonable Guest, VIP and special requests as instructed by your supervisor.
    • Ensuring all housekeeping and linen stores are well maintained and cleaned stacked according to the shelf labels.
    • Reporting any guest preferences to the housekeeping supervisor/coordinator, and act upon the requests
    • To be flexible in your working hours in line with business requirements.
    • Follow the lost property procedure.
    • Greeting all guest in a professional and polite manner.
    • Respecting the guest privacy by being quiet and respectful in the corridors and the service area.
    • First impressions are everything! We invite you to join our hotel as a Room Attendant where you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us

    Your experience and skills include:

    • Recent experience within in 5-star hotels or a similar role
    • At least a diploma or certificate in Housekeeping Techniques or Hospitality related course
    • To provide exceptional cleaning and service for the guests with extremely attention to details
    • Warm and caring personality; previous housekeeping experience is an asset
    • Ability to anticipate and focus attention on guest needs, being professional and welcoming
    • Exceptional communication and customer service skills, both written and spoken.
    • Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
    • Proactivity and ability to multi-task and meet deadlines
     

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on careers.accor.com to apply

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