Airport Representative at ATL Global Business

ATL Global Business is an internationally oriented and privately founded recruiting and consultancy firm based in Kenya, with operations and partners in South Africa and East Africa countries. Committed to our slogan "World Class Service delivery with Integrity” we work hard to provide quality and talented professionals who contribute to the succe...
Read more about this company

 

Airport Representative

  • Job TypeFull Time
  • QualificationDiploma
  • Experience2 years
  • LocationNairobi
  • Job FieldTravels & Tours 
  • Salary RangeKSh 30,000 - KSh 50,000/month

Our Client - a leading inbound destination management company in Africa, with offices in Namibia, South Africa, Kenya, Tanzania, Botswana, and Uganda. Our expert travel consultants are able to specialize and offer clients the private guided, self-drive, FIT and group travel services and products they deserve. We are a client-focused company that believes in human-to-human business partnerships backed by sound systems and processes, with personalized services and excellent products that are supported by very competitive prices while offering expert insights into lesser-known tour and safari destinations.

About the Opportunity

The role of the Airport Representative will be to ensure that all arrival guests with flight details are paged and assisted with luggage and transportation in addition to assisting hotel guests during pick and transfer. They also will be tasked with receiving VIP guests at the airport and providing any required assistance.

Besides, they will act as the company’s ambassador at the airport and promote the company’s products and services according to the set standard operational procedures.

Specific Responsibilities:

  • Handling guest arrival with pick up request. VIP and VVIP and all the other guests to be welcomed at the airport and ensure transportation is well coordinated.
  • Assist with guest luggage as and when required
  • Conducts a briefing to the guests and assists them into the car
  • Administer and check the rooming list and ensure all suppliers understand the rooming list delivered to them and be on hand to answer any querries they may have.
  • Carry out Safari briefings for guests proceeding on Safari direct from the Airport upon arrival.
  • Be present at the arrival at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities
  • Update all the additional instructions for the guests or information about guest arrival or departure in the logbook
  • Any changes on arrival and departure flight must be reported to the supervisor or her/his deputy
  • If there is a problem/challenge while on duty, communicate/inform the supervisor
  • Maintain a good relationship with airline personnel, immigration and custom officers and all other official sectors at the airport
  • Maintain close relationship with our competitors and a spirit of team work among the transfer drivers. Submit names and arrival flight numbers to the Hotel‘s meeting service staff
  • Provide feedback on any ideas of improving customer experience.
  • Maintain neat appearance and grooming at all times
  • Record all special cases at hand and inform the Airport Manager.
  • Must follow the working schedule properly. Any changes to be reported and approved by Transport Supervisor or his/her assistant
  • Maintain detailed knowledge of all facilities and services offered by the hotels.
  • Send daily reports to the office in regards to Aiport Operations for the day.

Minimum requirements

  • Diploma in Tour Operations/Customer Care
  • 2 years’ experience in Hospitality/Tourism Sector within the same capacity
  • Proficient in English and German(Must have) Languages. Knowledge in any other foreign language(s) will be an added advantage.
  • Demonstrated passion for excellence  with respect to treating and caring for clients and customers.
  • Willingness to work within a flexible schedule
  • Strong Customer Service and Excellent inter-personal skills across all levels
  • Strong decision making and problem solving abilities
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Good time Management Skills

Method of Application

If you possess the above qualities, you are encouraged to apply by sending your CV and cover letter only detailing your suitability to atlglobalbusiness@gmail.com and copy (cc) hr@senseofafrica.co.ke .

Applications deadline is 25th July 2023 only short listed candidates will be contacted.

Comments

Post a Comment

Popular posts from this blog

Project Director at LVCT Health

LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. We also carry out sexual and reproductive ...   Project Director Job Type Full Time Qualification MBA/MSc/MA Experience 7 - 10 years Location Kiambu Job Field Medical / Healthcare  Job purpose The Project Director will be responsible for providing overall strategic and technical oversight to the Dhibiti Project in Central region. This includes responsibility for the technical, monitoring and evaluation and financial and operations components of the project. S/he will work closely with the Program Director and other directors/managers to ensure adherence to technical and contractual requirements of the grant, achievement of targets and project alignment to institutional vision
Read more

Information Communication Technology - 12 Posts at Judiciary of Kenya

The Judiciary is one of the three State organs established under Chapter 10, Article 159 of the Constitution of Kenya. It establishes the Judiciary as an independent custodian of justice in Kenya. Its primary role is to exercise judicial authority given to it, by the people of Kenya. The institution is mandated to deliver justice in line with the Constitut...   Information Communication Technology - 12 Posts Job Type Contract Qualification Diploma Experience Location Nairobi Job Field ICT / Computer  , Internships / Volunteering  Job Description For appointment to an internship position in ICT, a candidate must:  Have a Diploma in any of the following fields: Computer Science, Information Technology, Information and Communication Technology or its equivalent from a recognized institution. Have graduated not earlier than the  year 2022;  Method of Application Interested and qualified? Go to Judiciary of Kenya on jobs.court.go.ke to apply
Read more

School Office Administrative Officer (a female preferred) at Tamkeen Integrated Schools

School Office Administrative Officer (a female preferred) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 - 5 years Location Nairobi Job Field Administration / Secretarial  Tamkeen Integrated Schools (TIS), is a private school in Kileleshwa providing the revered Cambridge System from Kindergarten to A-levels with a strong emphasis on STEM, Islamic Education, and Coding Programs. Our holistic approach integrates spiritual enrichment, recreation, and specialized teaching in Islamic Values, Arabic, and Quran memorization, fostering student ownership of learning in a modern Islamic education system. Tamkeen Integrated Schools is actively seeking a highly skilled Administrative Officer to join our team. The ideal candidate will bring a wealth of experience in school office administration, with a specific focus on the Cambridge system and academic matters. Exceptional organizational skills and a strong commitment to customer service and problem solving are essential. Key R
Read more