Customer Service Representative at Cigna

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...
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Customer Service Representative

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience1 year
  • LocationNairobi
  • Job FieldCustomer Care 

About the job

  • Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
  • Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. May seek assistance with complex customer services issues.

Qualifications

  • Must have a Diploma or Bachelor’s degree or equivalent
  • Excellent English written and oral communication skills
  • Portuguese/French or knowledge of other international languages is a PLUS
  • Exceptional organizational and time-management focus
  • Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
  • 1+ years of customer service experience analyzing and solving customer problems required; call center experience a PLUS
  • Ability to perform in a high volume, fast paced call center environment
  • Proven ability to work independently as well as a productive member of a team
  • Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
  • Knowledge of Medical Terminology a PLUS

Conditions/Requirements

  • Work in 24 x 7 rotation shifts.
  • 5 days a week.
  • In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and Public Holidays
     

Method of Application

Interested and qualified? Go to Cigna on cigna.wd5.myworkdayjobs.com to apply


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