Housekeeping Supervisor at Fairmont Hotels & Resorts

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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Housekeeping Supervisor

  • Job TypeFull Time
  • QualificationDiploma
  • Experience
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
  • Conduct room and public area inspection
  • Record room status in allocated section accurately
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Ensure employees are informed daily about priorities to personalize service
  • Report unusual behavior/activities on floors to Assistant Housekeeping Manager
  • Comply with hotel’s health, safety and hygiene policies

Your experience and skills include:

  • Work experience as a Housekeeping Supervisor or similar role
  • Diploma in Hotel Management or related field
  • Warm and caring personality; previous experience in the same leadership role is an asset
  • Prior experience working with Opera or a related system
  • Ability to anticipate and focus attention on guest needs, being professional and welcoming
  • Excellent organizational skills and time management
  • Strong interpersonal and problem-solving abilities and the ability to lead by example 
  • Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on careers.accor.com to apply

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