Operations Manager at Summit Recruitment and Search

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rw...
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Operations Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND , MBA/MSc/MA
  • Experience10 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

Key Requirements:

  • Lead and inspire the junior/management teams, including Sales and Finance to deliver a consistent 5-star level of service/performance
  • In charge of Reservations, Housekeeping Sales and Guest experience department
  • In charge of the profit & loss aspect of the business in liaison with the CEO/Founder as well as the chief accountant
  • Oversee all day to day operational activity for the business, including: Extra services and Upselling.
  • Work with the CEO on direction for the business, in accordance with company strategy
  • Work with the CEO on new listings pricing, on new concept development and planned refurbishments/improvements.
  • In charge of the revenue management function in liaison with the CEO
  • Work in liaison with the accounts department in credit management and home owners payouts.
  • Developing and Implementing strategies that will ensure a positive experience on the guest experience
  • In charge of the timely on boarding process in order to grow our portfolio
  • Employee performance management, reviewing employee behaviour/appearance
  • Development of SOPs and policies for each department depending on ongoing business needs
  • Ensure all necessary team reports are done in accordance to policies and specific timelines
  • Understanding new features and trends on PMS (technology platforms)
  • Analyze statistics and trends on the PMS and CSM

Qualifications:

  • Bachelor degree in relevant field, MBA preferred
  • 10yrs of experience in an operation role
  • Sound and strategic decision making
  • Good interpersonal and communication skills with high emotional intelligence
  • Technologically savvy
  • High level of responsibility and accountability
  • Strong management and organizational skills
  • Work and inspire others to work autonomously and deliver results
  • Strong sense of business acumen – experience in scaling up a business / fundraising

Deadline for applications: 23rd July, 2023

Method of Application

Interested and qualified? Go to Summit Recruitment and Search on www.summitrecruitment-search.com to apply

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