Public Area Attendant at Fairmont Hotels & Resorts

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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Public Area Attendant

  • Job TypeFull Time
  • QualificationDiploma
  • Experience
  • LocationNanyuki
  • Job FieldHospitality / Hotel / What's in it for you:
    •  Private medical insurance as per Hotel offering
    •  Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    •  Working with a hotel rich in history and known for exemplary services while growing your career
    •  Employee Benefits Card offering discounted rates in Accor Worldwide
    •  Learning programs through our Academies
    •  Opportunity to develop your talent and grow within your property and across the world!
    •  Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    What will you be doing:

    •  Performing cleaning duties and ensuring care & presentation of all equipment
    •  Follow the daily task list of maintaining the Hotel and public areas clean
    •  Clean public areas, restaurant and allocated guest areas including washrooms according to the set standards
    •  Empty trash in all public areas and clean public area restrooms
    •  Clean all mirrors, inside of windows, wipe and dust all surfaces; keeping all brass shiny
    •  Vacuum and shampoo carpets where needed
    •  Perform all duties with care towards our guests always ensuring upmost guest satisfaction,
    •  Follow the lost property procedure.
    •  Greeting all guest in a professional and polite manner
    •  Interact with guests in a caring, respective and positive manner, 
    •  Being intuitive by adapting the frequency of cleaning according to the number of guests in public areas
    •  Be flexible according to the business needs
    • First impressions are everything! We invite you to join our hotel as a Public Area Attendant where you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us

    Your experience and skills include:

    •  Recent experience within in 5-star hotels or a similar role
    •  At least a certificate or diploma in Housekeeping or Hospitality related course
    •  To provide exceptional cleaning and service for the guests with extremely attention to details
    •  Warm and caring personality; previous housekeeping experience is an asset
    •  Ability to anticipate and focus attention on guest needs, being professional and welcoming
    •  Exceptional communication and customer service skills, both written and spoken.
    •  Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
    •  Proactivity and ability to multi-task and meet deadlines
     

    Method of Application

     

    Interested and qualified? Go to Fairmont Hotels & Resorts on careers.accor.com to apply

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