Public Area Attendant at Fairmont Hotels & Resorts

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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Public Area Attendant

  • Job TypeFull Time
  • QualificationDiploma
  • Experience
  • LocationNanyuki
  • Job FieldHospitality / Hotel / Restaurant 

What's in it for you:

  •  Private medical insurance as per Hotel offering
  •  Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
  •  Working with a hotel rich in history and known for exemplary services while growing your career
  •  Employee Benefits Card offering discounted rates in Accor Worldwide
  •  Learning programs through our Academies
  •  Opportunity to develop your talent and grow within your property and across the world!
  •  Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

  •  Performing cleaning duties and ensuring care & presentation of all equipment
  •  Follow the daily task list of maintaining the Hotel and public areas clean
  •  Clean public areas, restaurant and allocated guest areas including washrooms according to the set standards
  •  Empty trash in all public areas and clean public area restrooms
  •  Clean all mirrors, inside of windows, wipe and dust all surfaces; keeping all brass shiny
  •  Vacuum and shampoo carpets where needed
  •  Perform all duties with care towards our guests always ensuring upmost guest satisfaction,
  •  Follow the lost property procedure.
  •  Greeting all guest in a professional and polite manner
  •  Interact with guests in a caring, respective and positive manner, 
  •  Being intuitive by adapting the frequency of cleaning according to the number of guests in public areas
  •  Be flexible according to the business needs
  • First impressions are everything! We invite you to join our hotel as a Public Area Attendant where you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us

Your experience and skills include:

  •  Recent experience within in 5-star hotels or a similar role
  •  At least a certificate or diploma in Housekeeping or Hospitality related course
  •  To provide exceptional cleaning and service for the guests with extremely attention to details
  •  Warm and caring personality; previous housekeeping experience is an asset
  •  Ability to anticipate and focus attention on guest needs, being professional and welcoming
  •  Exceptional communication and customer service skills, both written and spoken.
  •  Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
  •  Proactivity and ability to multi-task and meet deadlines

  • Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on careers.accor.com to apply

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