Sales Support Specialist at DHL

Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission - Excellence. Simply Delivered. - is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellen...
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Sales Support Specialist

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldSales / Marketing / Retail / Business Development 

In this Sales Support Specialist position

  • You will administer sales administration/ sales support plans and processes to assist sales teams and for processing of sales transactions.
  • You will assist in administration and planning of sales contracts as per specifications and expectations.
  • You will collect information and customer data to support sales teams with identification/ qualification of leads and preparation of quotations and contracts.
  • You will draft standard commercial documentation such as sales contracts and maintenance agreements to support sales.
  • You will answer queries on stock and shipment of orders and deal with customers/ sales teams including informing customers about shortages, expected delivery dates, price changes, etc.
  • You will follow up on orders and resolve problems related to orders
  • You will collate feedback from post implementation review and prepare reports on customer complaints, delivery/ service problems, customer satisfaction, etc.
  • You will compile reports and statistics for supporting sales teams in conducting business reviews.
  • You will periodically update sales price tables and prepare reports and statements regarding sales efficiency.
  • You will support pre- and after-sales activities.
  • You will explain facts, policies and practices related to job area.
  • You will support and interact primarily with colleagues of own sub-function.
  • You will develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge.

Now, here’s what we need from you

  • Bachelor’s Degree or equivalent experience/qualification
  • 2 years’ experience
     

Method of Application

Interested and qualified? Go to DHL on careers.dhl.com to apply

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