Service Delivery Lead, Cargo Handling at Swissport

THE SWISSPORT PROFILE Swissport is the world's largest provider of ground and cargo handling services in the aviation industry. The company provides services on behalf of some 835 client-companies and handles around 230 million passengers and 3.9 million flights (movements) per year. The company operates around 120 warehouses and moves approx. 4.1 million...
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Service Delivery Lead, Cargo Handling

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldLogistics 

Main responsibilities

  • Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements.
  • Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
  • Supervise/control and follow up staff attendance and absence.
  • Responsible for the disciplinary process of the team
  • Create and maintain a progressive, open feedback culture by managing the performance of employees.
  • Maintain, monitor and report on agreed key performance indicators (KPI’s) using all available tools and systems.
  • Ensure compliance with all SOP’s and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
  • Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.
  • Investigate and respond accordingly to any reports of faults, breakdowns or malfunctions of office or facility infrastructure.
  • Perform caretaker functions for Swissport Cargo Complex towards ensuring that tenant issues are resolved in a timely manner.

PROFESSIONAL QUALIFICATION AND EXPERIENCE

  • Education: University Degree in a Business or related field
  • Professional Qualifications- Training in Cargo Handling, Logistics and Supply chain will be an added advantage.
  • Experience: 3 years’ Maintenance of facilities and fixtures
  • Excellent communication and interpersonal skills
  • Commercial Acumen
  • Good Planner, who pays attention to detail and is a team player.

Method of Application

Application letter and CV ONLY outlining your suitability for this opportunity should be forwarded via email: NBO.Recruitment@swissport.com  clearly indicating the position on the subject line.
The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501 Nairobi
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate it its employment decision on the basis of any protected category.
Closing Date: August 30, 2023

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