Front Office intern at Fairmont Hotels & Resorts

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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Front Office intern

  • Job TypeContract
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldAdministration / Secretarial  , Internships / Volunteering 

Job Description

  •  Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
  •  Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
  •  Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
  • Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
  • Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
  • Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
  • Work together with trust so that colleagues and management meet the goals of the department/Hotel.
  • Take responsibility to ensure all required tasks are completed accurately and within given time frames.

Qualifications

  • Currently a Hospitality student
  • Is known as enthusiastic, hospitable, team-builder, stress-resistant and representative
  • Has passion for the hospitality
  • Does not have to be a specialist already, but you are eager to learn

Method of Application

Interested and qualified? Go to Fairmont Hotels & Resorts on jobs.smartrecruiters.com to apply

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