Hostess at Bridge Talent Management

We are tech powered Employee Outsourcing firm that leverages the right tools bringing the right workforce to your business


Read more about this company

 

Hostess

  • Job TypeFull Time
  • QualificationDiploma
  • Experience1 year
  • LocationNairobi
  • Job FieldAdministration / Secretarial 

Role Statement:

To welcome the guests by greeting them per the standards, responding to customer queries, and resolving issues promptly and efficiently to ensure customer satisfaction.

Key Responsibilities:

  • Welcoming and greeting guests warmly as they enter, and putting them on a waiting list as necessary.
  • Communicating accurate wait times.
  • Managing the seating arrangement by allocating guests to tables and getting them seated at the correct table.
  • Seating guests and distributing menus.
  • Walk guests to their table and ensure they have menus to start perusing before a waiter or waitress takes over.
  • Light cleaning around the restaurant (like wiping down menus and tables).
  • Engaging with guests to ensure they’re happy with meals, drinks, and the overall service.
  • Respond to complaints and help to resolve them or escalate them to the supervisor or Restaurant Manager.
  • Answering phone calls and taking reservations.
  • Mastering all Menus to be able to assist with any guest queries.
  • Listening to and answering guest questions, concerns, and inquiries.
  • Confirming the correct meal plan for guests entering the restaurant.
  • Taking orders, posting bills, and serving guests.
  • Following up with delayed orders with the Kitchen staff.
  • Taking care of the kids and young children for safety and orderliness in the restaurant.
  • Providing great customer service.
  • Perform any other duties as assigned by the management.

Requirements

  • Diploma in hotel Management or equivalent 
  • 1+ years’ experience as a waitress or hostess 
  • Exceptional listening and communication skills. 
  • A polite, engaging personality. 
  • Commitment to customer satisfaction and service excellence.

Method of Application

Interested and qualified? Go to Bridge Talent Management on bridgetalentgroup.zohorecruit.com to apply

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