Contact Centre - Reliever(Hospital) at Ital Global

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Our Human Capital solutions, advice ...

 

Contact Centre - Reliever(Hospital)

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 year
  • LocationNairobi
  • Job FieldAdministration / Secretarial  , Customer Care 

We are searching for professional Contact Center-Reliever to work closely with other team members in providing outstanding service to our customers and patients through our contact centre.

The successful candidates must be able to effectively respond to customer inquiries and provide information through various communication channels, while keeping customer satisfaction at the core of every decision and interaction.

Job Requirements

  • Minimum Diploma in Front Office Administration, Communications, Telephone Operations or related course.
  • Minimum 1-year experience in a contact centre role, ideally within a similar setting in a medical facility.
  • Computer literate with an above-average typing speed (30 WPM with a 95% accuracy).
  • Excellent verbal and written communication skills in both English and Kiswahili
  • Excellent telephone etiquette & listening skills with an ability to calm irate or anxious customers.
  • Available to work shifts, which will include working during nights, weekends, and public holidays.
  • Medical training is an added advantage.

Competencies and Skills Required

  • Ability to observe confidentiality
  • Excellent communication and presentation skills.
  • Enthusiasm and Reliability
  • Ability to multi-task and work under pressure
  • Ability to work long hours
  • Be self-motivated
  • Be flexible and adaptable
  • Exceptional interpersonal skills
  • Can handle complaints in a cool manner and tactful
  • Courteous
  • Have an interest in helping people.
  • Observation Skills

Job Duties and Responsibilities.

  • Respond to inquiries and feedback from phone calls, email, social media, website & other communication channels.
  • Enter all required data into the contact centre system in an accurate & timely manner from all customer contact touch points.
  • Book appointments & make required follow ups with the patient and clinic concerned to confirm or reschedule the appointment.
  • Coordinate the provision of services from our online platforms (telemedicine) within the required turnaround time.
  • Carry out outbound telemarketing campaigns to inform clients of new service offerings & promotions.
  • Screen and route internal & external calls to other departments, doctors, staff efficiently.
  • Perform other duties as assigned.

Method of Application

Interested applicants should send their detailed CV and Cover Letter quoting, “FARM MANAGER” or "BUSINESS DEVELOPMENT OFFICER-LAW FIRM" or "(Executive Assistant)" or (Contact Centre-Reliever -Hospital) as subject to reach us not later than 10th November 2023 to careers@italgloballtd.com . Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.

Comments

Post a Comment

Popular posts from this blog

Project Director at LVCT Health

LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. We also carry out sexual and reproductive ...   Project Director Job Type Full Time Qualification MBA/MSc/MA Experience 7 - 10 years Location Kiambu Job Field Medical / Healthcare  Job purpose The Project Director will be responsible for providing overall strategic and technical oversight to the Dhibiti Project in Central region. This includes responsibility for the technical, monitoring and evaluation and financial and operations components of the project. S/he will work closely with the Program Director and other directors/managers to ensure adherence to technical and contractual requirements of the grant, achievement of targets and project alignment to institutional vision
Read more

Information Communication Technology - 12 Posts at Judiciary of Kenya

The Judiciary is one of the three State organs established under Chapter 10, Article 159 of the Constitution of Kenya. It establishes the Judiciary as an independent custodian of justice in Kenya. Its primary role is to exercise judicial authority given to it, by the people of Kenya. The institution is mandated to deliver justice in line with the Constitut...   Information Communication Technology - 12 Posts Job Type Contract Qualification Diploma Experience Location Nairobi Job Field ICT / Computer  , Internships / Volunteering  Job Description For appointment to an internship position in ICT, a candidate must:  Have a Diploma in any of the following fields: Computer Science, Information Technology, Information and Communication Technology or its equivalent from a recognized institution. Have graduated not earlier than the  year 2022;  Method of Application Interested and qualified? Go to Judiciary of Kenya on jobs.court.go.ke to apply
Read more

School Office Administrative Officer (a female preferred) at Tamkeen Integrated Schools

School Office Administrative Officer (a female preferred) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 - 5 years Location Nairobi Job Field Administration / Secretarial  Tamkeen Integrated Schools (TIS), is a private school in Kileleshwa providing the revered Cambridge System from Kindergarten to A-levels with a strong emphasis on STEM, Islamic Education, and Coding Programs. Our holistic approach integrates spiritual enrichment, recreation, and specialized teaching in Islamic Values, Arabic, and Quran memorization, fostering student ownership of learning in a modern Islamic education system. Tamkeen Integrated Schools is actively seeking a highly skilled Administrative Officer to join our team. The ideal candidate will bring a wealth of experience in school office administration, with a specific focus on the Cambridge system and academic matters. Exceptional organizational skills and a strong commitment to customer service and problem solving are essential. Key R
Read more