Care Officer – Medical at CIC Insurance

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi

 

Care Officer – Medical

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldCustomer Care  , Medical / Healthcare 

PURPOSE:

Responsible for care facilitation/cost containment and call centre reachability.

PRIMARY RESPONSIBILITIES:

  • Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines.
  • Monitor cost, average length of stay on inpatient cases.
  • Issue guidance on Pre-authorized optical, dental and scheduled procedures
  • Conduct Hospital visits whenever the insured members are hospitalized
  • Respond to stakeholder inquiries on cases involving medical care management.
  • Receive and respond to Medical emergency lines and ensure 24-hour coverage
  • Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time
  • Facilitate referrals and medical evacuations when need be.
  • Monitor benefits utilization and share timely updates to the stakeholders.
  • Prepare and share timely reports as may be guided.

Academic and Professional Requirements

Education

  • Diploma in Nursing or Clinical Medicine  
  • Computer literate in MS Office and other office applications

Experience Required:

  • Relevant experience in Care Management, medical claims and call centre    2

Method of Application

Interested and qualified? Go to CIC Insurance on cic.co.ke to apply

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