Hotel Operations Supervisor -Kahawa West at Ital Global

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Hotel Operations Supervisor -Kahawa West

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience4 - 5 years
  • LocationNairobi
  • Job FieldAdministration / Secretarial 

Our Client is looking for an aggressive and ambitious Hotel Operations Supervisor to handle various functions.

About the Client:

An established and busy 3 star Hotel that offers High quality range of services  such as  Accommodation , an on-site restaurant and Conference/ Workshop facilities ideal for business travelers , organization and local Community .

Qualifications and Requirements

  • Minimum of a Bachelor's degree in Business Administration or related field.
  • Proven experience in a supervisory role within the hospitality industry, preferably in a 3-star hotel.
  • Strong understanding of hotel operations, including front office, housekeeping, and food service.
  • Excellent communication and interpersonal skills.
  • Proficient in using hotel management software and Microsoft Office.

Competencies and Skills required:

  • Ability to lead and motivate a diverse team.
  • Strong analytical and problem-solving skills.
  • Commitment to providing excellent customer service.
  • Attention to detail
  • Effective prioritization and time management skills.
  • Ability to adapt to changing circumstances and handle pressure.
  • Understanding of budgeting and financial management.
  • Multitasking skills
  • Skill in resolving conflicts and addressing issues promptly.
  • Ability to work collaboratively with different departments to achieve common goals.

Key Responsibilities and Duties

  • Supervise and coordinate the activities of hotel staff, ensuring optimal performance and adherence to policies.
  • Oversee the delivery of exceptional customer service to guests, handling and resolving guest complaints or issues effectively.
  • Manage day-to-day hotel operations, including check-ins, check-outs, and room assignments to ensure a smooth and efficient workflow.
  • Provide training and development opportunities to hotel staff, ensuring they are well-equipped to meet the needs of the guests and maintain high standards.
  • Monitor and manage hotel inventory, including room supplies, ensuring adequate stock levels and minimizing wastage.
  • Conduct regular inspections to ensure that cleanliness, hygiene, and overall quality standards are maintained throughout the hotel.
  • Assist in budgeting and financial planning, ensuring cost-effectiveness and adherence to financial targets.
  • Implement and enforce security and safety protocols to protect guests, staff, and hotel property.
  • Foster positive relationships with guests, anticipate their needs, and actively seek feedback to enhance overall guest satisfaction.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless coordination and communication.

Method of Application

Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.

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