Loyalty Operations Manager (H12) at Kenya Airways

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.



 

Loyalty Operations Manager (H12)

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience7 years
  • LocationNairobi
  • Job FieldCustomer Care  , Sales / Marketing / Retail / Business Development 

Brief Description        

Oversee day-to-day operations of the Asante Rewards Customer Care Center ensuring that it runs smoothly, efficiently, and effectively in order to provide an excellent customer experience to Asante Rewards members and KenyaAirways’ Customers

Detailed Description        

  • Monitoring and managing customer care metrics and tracking key performance indicators such as call efficiency, abandon rate, customer satisfaction scores to ensure that the customer care team meets its targets and delivers excellent service to Asante Rewards members.
  • Develop and implement Asante Customer care policies and work procedures ensuring that they are aligned with best practices and Kenya Airways’ objectives.
  • Ensure that the Loyalty agents promote ancillary revenue products and services to drive revenue generation and profits.
  • Ensure the Loyalty technology infrastructure is running smoothly, and customers can be managed through the IVR, CRM and the member portal.  All systems should work efficiently and effectively.
  • Hire, train, coach and supervise the Asante Loyalty Agents, ensuring that they provide excellent customer service and achieve their performance goals and remain engaged.
  • Manage the Loyalty Operations budget and resources to maximize ROI.
  • Collaborate with cross-functional teams to ensure alignment with broader business goals and objectives.

Job Requirements        

  • Bachelor’s degree in marketing, Business, or related field. Experience in working in a call center.
  • An understanding of the Airline industry.
  • 7 years airline experience, 3 of which should have been in a related supervisory role

Additional Details        

  • Management skills
  • Negotiation skills
  • Strong communication and Interpersonal skills
  • Strong analytical skills
  • Financial Management skills
  • Planning and organizational skills

Method of Application

Interested and qualified? Go to Kenya Airways on i-pride.kenya-airways.com to apply

Comments

Post a Comment

Popular posts from this blog

Project Director at LVCT Health

LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. We also carry out sexual and reproductive ...   Project Director Job Type Full Time Qualification MBA/MSc/MA Experience 7 - 10 years Location Kiambu Job Field Medical / Healthcare  Job purpose The Project Director will be responsible for providing overall strategic and technical oversight to the Dhibiti Project in Central region. This includes responsibility for the technical, monitoring and evaluation and financial and operations components of the project. S/he will work closely with the Program Director and other directors/managers to ensure adherence to technical and contractual requirements of the grant, achievement of targets and project alignment to institutional vision
Read more

Information Communication Technology - 12 Posts at Judiciary of Kenya

The Judiciary is one of the three State organs established under Chapter 10, Article 159 of the Constitution of Kenya. It establishes the Judiciary as an independent custodian of justice in Kenya. Its primary role is to exercise judicial authority given to it, by the people of Kenya. The institution is mandated to deliver justice in line with the Constitut...   Information Communication Technology - 12 Posts Job Type Contract Qualification Diploma Experience Location Nairobi Job Field ICT / Computer  , Internships / Volunteering  Job Description For appointment to an internship position in ICT, a candidate must:  Have a Diploma in any of the following fields: Computer Science, Information Technology, Information and Communication Technology or its equivalent from a recognized institution. Have graduated not earlier than the  year 2022;  Method of Application Interested and qualified? Go to Judiciary of Kenya on jobs.court.go.ke to apply
Read more

School Office Administrative Officer (a female preferred) at Tamkeen Integrated Schools

School Office Administrative Officer (a female preferred) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 - 5 years Location Nairobi Job Field Administration / Secretarial  Tamkeen Integrated Schools (TIS), is a private school in Kileleshwa providing the revered Cambridge System from Kindergarten to A-levels with a strong emphasis on STEM, Islamic Education, and Coding Programs. Our holistic approach integrates spiritual enrichment, recreation, and specialized teaching in Islamic Values, Arabic, and Quran memorization, fostering student ownership of learning in a modern Islamic education system. Tamkeen Integrated Schools is actively seeking a highly skilled Administrative Officer to join our team. The ideal candidate will bring a wealth of experience in school office administration, with a specific focus on the Cambridge system and academic matters. Exceptional organizational skills and a strong commitment to customer service and problem solving are essential. Key R
Read more