Spa Supervisor at MNC Consulting Group Limited

MNC Consulting Group Limited services include but not limited to; Accountancy, Audit & Assurance, HR Development, Financial & Investment Advisory, Taxation, Mngmt Consulting.

 

Spa Supervisor

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care  , Sales / Marketing / Retail / Business Development 
  • The Spa Supervisor will be responsible for ensuring exceptional customer service, maintaining high standards of cleanliness and hygiene, and managing a team of spa staff to deliver a wide range of spa treatments and services. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for providing guests with a relaxing and rejuvenating spa experience.

Key Responsibilities:

  • Supervise and coordinate the daily operations of the spa facility, including scheduling, staffing, and workflow management.
  • Ensure high standards of cleanliness, hygiene, and maintenance are maintained throughout the spa facility, including treatment rooms, reception areas, and amenities.
  • Provide leadership, guidance, and support to spa staff, including therapists, receptionists, and attendants, to ensure optimal performance and guest satisfaction.
  • Train and mentor spa staff on service protocols, treatment techniques, product knowledge, and customer service standards.
  • Monitor and evaluate spa services, treatments, and guest feedback to identify areas for improvement and implement corrective actions as needed.
  • Manage inventory and supplies, including ordering, stocking, and inventory control, to ensure adequate levels for daily operations.
  • Coordinate and schedule spa appointments, ensuring efficient use of resources and optimal guest experience.
  • Handle guest inquiries, complaints, and feedback in a professional and timely manner, striving to resolve issues to the guest's satisfaction.
  • Maintain accurate records and documentation related to spa operations, including staff schedules, treatment bookings, inventory, and financial transactions.
  • Collaborate with other departments, such as hotel management, sales, and marketing, to promote spa services, packages, and special offers to guests.
  • Adhere to all health, safety, and sanitation guidelines and regulations to ensure a safe and healthy environment for guests and staff.
  • Stay updated on industry trends, new treatments, and products to enhance the spa's offerings and maintain competitiveness in the market.
  • Assist in developing and implementing marketing strategies and promotional activities to attract new guests and retain existing clientele.

Qualifications:

  • Bachelor's degree in business administration, or related field preferred.
  • Previous experience in a supervisory or managerial role in a spa or hospitality setting required.
  • Proven leadership abilities, with the ability to motivate, coach, and develop a team of spa staff.
  • Excellent customer service and communication skills, with a friendly and professional demeanor.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple priorities effectively.
  • Knowledge of spa treatments, techniques, and products, with a passion for wellness and holistic health.
  • Proficiency in spa management software, scheduling systems, and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Method of Application

Send your application to hr@mncconsulting.co.ke

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