Spa Supervisor at MNC Consulting Group Limited

MNC Consulting Group Limited services include but not limited to; Accountancy, Audit & Assurance, HR Development, Financial & Investment Advisory, Taxation, Mngmt Consulting.

 

Spa Supervisor

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care  , Sales / Marketing / Retail / Business Development 
  • The Spa Supervisor will be responsible for ensuring exceptional customer service, maintaining high standards of cleanliness and hygiene, and managing a team of spa staff to deliver a wide range of spa treatments and services. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for providing guests with a relaxing and rejuvenating spa experience.

Key Responsibilities:

  • Supervise and coordinate the daily operations of the spa facility, including scheduling, staffing, and workflow management.
  • Ensure high standards of cleanliness, hygiene, and maintenance are maintained throughout the spa facility, including treatment rooms, reception areas, and amenities.
  • Provide leadership, guidance, and support to spa staff, including therapists, receptionists, and attendants, to ensure optimal performance and guest satisfaction.
  • Train and mentor spa staff on service protocols, treatment techniques, product knowledge, and customer service standards.
  • Monitor and evaluate spa services, treatments, and guest feedback to identify areas for improvement and implement corrective actions as needed.
  • Manage inventory and supplies, including ordering, stocking, and inventory control, to ensure adequate levels for daily operations.
  • Coordinate and schedule spa appointments, ensuring efficient use of resources and optimal guest experience.
  • Handle guest inquiries, complaints, and feedback in a professional and timely manner, striving to resolve issues to the guest's satisfaction.
  • Maintain accurate records and documentation related to spa operations, including staff schedules, treatment bookings, inventory, and financial transactions.
  • Collaborate with other departments, such as hotel management, sales, and marketing, to promote spa services, packages, and special offers to guests.
  • Adhere to all health, safety, and sanitation guidelines and regulations to ensure a safe and healthy environment for guests and staff.
  • Stay updated on industry trends, new treatments, and products to enhance the spa's offerings and maintain competitiveness in the market.
  • Assist in developing and implementing marketing strategies and promotional activities to attract new guests and retain existing clientele.

Qualifications:

  • Bachelor's degree in business administration, or related field preferred.
  • Previous experience in a supervisory or managerial role in a spa or hospitality setting required.
  • Proven leadership abilities, with the ability to motivate, coach, and develop a team of spa staff.
  • Excellent customer service and communication skills, with a friendly and professional demeanor.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple priorities effectively.
  • Knowledge of spa treatments, techniques, and products, with a passion for wellness and holistic health.
  • Proficiency in spa management software, scheduling systems, and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Method of Application

Send your application to hr@mncconsulting.co.ke

Comments

Post a Comment

Popular posts from this blog

Deputy Director Public Works at Turkana County Government

Turkana is the 2nd largest county in Kenya 77,000 sq.km. It is also the north-western most county in Kenya and is known mostly for its scenic landscapes and rich culture. Read more about this company   Deputy Director Public Works Job Type Contract Qualification BA/BSc/HND , MBA/MSc/MA Experience Location Turkana Job Field Building and Construction  , Engineering / Technical  REF: TUR/CPSB/057/2022/2023: DEPUTY DIRECTOR PUBLIC WORKS, JOB GROUP ‘Q’, ONE (1) POST. Deputizing the director Public works and assist on matters of buildings/construction management in the county. Duties and responsibilities:- formulating, implementing and reviewing buildings/construction development policies, strategies, procedures, plans, standards and guidelines; initiating review and dissemination of appropriate legislation and regulations on buildings/constructions development; facilitating designs, approval and implementation of buildings/construction development programmes facilitating implementation of s
Read more

Project Director at LVCT Health

LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. We also carry out sexual and reproductive ...   Project Director Job Type Full Time Qualification MBA/MSc/MA Experience 7 - 10 years Location Kiambu Job Field Medical / Healthcare  Job purpose The Project Director will be responsible for providing overall strategic and technical oversight to the Dhibiti Project in Central region. This includes responsibility for the technical, monitoring and evaluation and financial and operations components of the project. S/he will work closely with the Program Director and other directors/managers to ensure adherence to technical and contractual requirements of the grant, achievement of targets and project alignment to institutional vision
Read more

School Office Administrative Officer (a female preferred) at Tamkeen Integrated Schools

School Office Administrative Officer (a female preferred) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 - 5 years Location Nairobi Job Field Administration / Secretarial  Tamkeen Integrated Schools (TIS), is a private school in Kileleshwa providing the revered Cambridge System from Kindergarten to A-levels with a strong emphasis on STEM, Islamic Education, and Coding Programs. Our holistic approach integrates spiritual enrichment, recreation, and specialized teaching in Islamic Values, Arabic, and Quran memorization, fostering student ownership of learning in a modern Islamic education system. Tamkeen Integrated Schools is actively seeking a highly skilled Administrative Officer to join our team. The ideal candidate will bring a wealth of experience in school office administration, with a specific focus on the Cambridge system and academic matters. Exceptional organizational skills and a strong commitment to customer service and problem solving are essential. Key R
Read more