Assistant Lodge Manager at Fairmont Hotels & Resorts

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.

 

Assistant Lodge Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience5 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

Job Description

  • Support the Lodge Manager in the overall management and strategic direction of the hotel
  • Assist in the preparation of the annual operations plan and achieve the profit of the hotel
  • Ensure consistent implementation for the delivery of the Fairmont Service Culture and Standards
  • Create an employee value proposition that ensures a motivated and engaged workforce
  • Involved in the recruitment process of leadership positions
  • Ensure full compliance of hotel operating controls
  • Handling guest concerns and feedback to ensure effective follow up
  • Ensure timely awareness of the hotel's business continuity, emergency and crisis management plans
  • Assist heartists planning and the maintenance of productivity levels

Qualifications

  • Minimum 5 years previous luxury/upscale experience in a related field
  • Flexible with the ability to sustain a high level of productivity and efficiency at all times
  • Degree/diploma in hotel management from a reputable institution
  • Display strong analytical, organizational, problem solving administrative skills
  • Ability to adapt to change quickly and strong-multi-tasking
  • Clear work knowledge of budget planning and execution
  • Proven team leader with outstanding motivational skills and coaching ability
  • Exceptional interpersonal and guest relation skills, who is hands on and is system knowledgeable
  • Ability to motivate developing leaders to act as entreprenurs while implementing innovation,profit driven, guest satisfatcion oriented solutions

Method of Application

Interested and qualified? Go to Fairmont Hotels & Resorts on jobs.smartrecruiters.com to apply

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