Chief Operating Officer - COO at Flexi-Personnel

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....

 

Chief Operating Officer - COO

  • Job TypeFull Time
  • QualificationBA/BSc/HND , MBA/MSc/MA
  • Experience
  • LocationNairobi
  • Job FieldAdministration / Secretarial  , Hospitality / Hotel / Restaurant 

Job Purpose

The COO will be responsible for driving operational excellence overseeing day-to-day operations, optimizing efficiency, and enhancing the overall guest experience within the tourism sector.

Key Responsibilities:

  • Operational Strategy: Develop and implement operational strategies that align with the company's overall business goals and growth objectives. Drive initiatives to optimize efficiency, streamline processes, and enhance operational performance.
  • Guest Experience Management: Lead efforts to deliver exceptional guest experiences throughout all touchpoints of the customer journey. Implement service standards, protocols, and training programs to ensure high levels of guest satisfaction.
  • Operations Oversight: Provide leadership and direction to operational departments including accommodations, food and beverage, transportation, activities, and facilities management. Monitor operational performance metrics and implement continuous improvement initiatives.
  • Resource Allocation and Optimization: Manage resource allocation, budgeting, and cost-control measures to maximize operational efficiency and profitability. Identify opportunities for cost savings and revenue generation within the tourism operations.
  • Quality Assurance and Compliance: Ensure compliance with industry regulations, health and safety standards, and quality assurance protocols. Implement measures to maintain high standards of cleanliness, safety, and service quality.
  • Team Leadership and Development: Build and lead a high-performing operations team. Provide mentorship, guidance, and professional development opportunities to enhance team capabilities and performance.
  • Vendor and Partner Management: Develop and maintain strong relationships with vendors, suppliers, and business partners. Negotiate contracts and agreements to optimize service delivery and operational effectiveness.
  • Risk Management and Continuity Planning: Identify operational risks and develop mitigation strategies to ensure business continuity. Implement emergency response protocols and contingency plans as needed.
  • Cross-functional Collaboration: Collaborate with other functional leaders including marketing, sales, finance, and human resources to achieve company objectives. Foster a culture of collaboration and teamwork across departments.
  • Sustainability and Responsible Tourism: Promote sustainable practices and responsible tourism initiatives within the operations. Implement eco-friendly policies and programs to minimize environmental impact.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

  • Bachelor's degree in Hospitality Management, Business Administration, or related field;
  • A Master’s degree or equivalent advanced degree preferred.
  • Proven track record of success in operations leadership roles within the tourism, hospitality, or related industry.
  • Strong business acumen with demonstrated ability to drive operational efficiency and excellence.
  • Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
  • Strategic thinker with the ability to translate business goals into actionable operational strategies.
  • Experience in budget management, financial analysis, and resource optimization.

Method of Application

Interested and qualified? Go to Flexi-Personnel on www.ats.flexi-personnel.com to apply

Comments

Post a Comment

Popular posts from this blog

Project Director at LVCT Health

LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. We also carry out sexual and reproductive ...   Project Director Job Type Full Time Qualification MBA/MSc/MA Experience 7 - 10 years Location Kiambu Job Field Medical / Healthcare  Job purpose The Project Director will be responsible for providing overall strategic and technical oversight to the Dhibiti Project in Central region. This includes responsibility for the technical, monitoring and evaluation and financial and operations components of the project. S/he will work closely with the Program Director and other directors/managers to ensure adherence to technical and contractual requirements of the grant, achievement of targets and project alignment to institutional vision
Read more

Information Communication Technology - 12 Posts at Judiciary of Kenya

The Judiciary is one of the three State organs established under Chapter 10, Article 159 of the Constitution of Kenya. It establishes the Judiciary as an independent custodian of justice in Kenya. Its primary role is to exercise judicial authority given to it, by the people of Kenya. The institution is mandated to deliver justice in line with the Constitut...   Information Communication Technology - 12 Posts Job Type Contract Qualification Diploma Experience Location Nairobi Job Field ICT / Computer  , Internships / Volunteering  Job Description For appointment to an internship position in ICT, a candidate must:  Have a Diploma in any of the following fields: Computer Science, Information Technology, Information and Communication Technology or its equivalent from a recognized institution. Have graduated not earlier than the  year 2022;  Method of Application Interested and qualified? Go to Judiciary of Kenya on jobs.court.go.ke to apply
Read more

School Office Administrative Officer (a female preferred) at Tamkeen Integrated Schools

School Office Administrative Officer (a female preferred) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 - 5 years Location Nairobi Job Field Administration / Secretarial  Tamkeen Integrated Schools (TIS), is a private school in Kileleshwa providing the revered Cambridge System from Kindergarten to A-levels with a strong emphasis on STEM, Islamic Education, and Coding Programs. Our holistic approach integrates spiritual enrichment, recreation, and specialized teaching in Islamic Values, Arabic, and Quran memorization, fostering student ownership of learning in a modern Islamic education system. Tamkeen Integrated Schools is actively seeking a highly skilled Administrative Officer to join our team. The ideal candidate will bring a wealth of experience in school office administration, with a specific focus on the Cambridge system and academic matters. Exceptional organizational skills and a strong commitment to customer service and problem solving are essential. Key R
Read more