Customer Service Rep at Buytec Stores Ltd

BuyTec is a leading e-commerce platform dedicated to providing customers with a seamless shopping experience. We pride ourselves on offering a wide range of high-quality products and exceptional customer service.

 

Customer Service Rep

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 - 2 years
  • LocationNairobi
  • Job FieldCustomer Care 

Job Description:

BuyTec Kenya Limited is seeking a dedicated and customer-oriented individual to join our team as a Customer Services Associate. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring overall customer satisfaction.

Responsibilities:

  • Provide exceptional customer service via phone, email, and live chat channels.
  • Respond promptly to customer inquiries regarding product information, orders, shipping, and returns.
  • Assist customers with navigating the website, troubleshooting technical issues, and processing online transactions.
  • Resolve customer complaints and concerns in a professional and efficient manner.
  • Collaborate with other departments, such as logistics and sales, to address customer needs and inquiries effectively.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Identify and escalate priority issues to the appropriate department or supervisor.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.
  • Contribute to a positive and supportive team environment.

Requirements

  • Bachelor’s degree or equivalent work experience.
  • Previous experience in customer service, retail, or e-commerce preferred.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in using customer service software and other relevant computer applications.
  • Positive attitude towards correction and learning and unlearning things
  • Fluency in English and Swahili; additional languages are a plus.
  • A passion for delivering exceptional customer service and exceeding customer expectations.

Method of Application

Interested and qualified candidates should forward their CV to: info@buytec.co.ke using the position as subject of email.

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