Customer Service Rep at Buytec Stores Ltd

BuyTec is a leading e-commerce platform dedicated to providing customers with a seamless shopping experience. We pride ourselves on offering a wide range of high-quality products and exceptional customer service.

 

Customer Service Rep

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 - 2 years
  • LocationNairobi
  • Job FieldCustomer Care 

Job Description:

BuyTec Kenya Limited is seeking a dedicated and customer-oriented individual to join our team as a Customer Services Associate. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring overall customer satisfaction.

Responsibilities:

  • Provide exceptional customer service via phone, email, and live chat channels.
  • Respond promptly to customer inquiries regarding product information, orders, shipping, and returns.
  • Assist customers with navigating the website, troubleshooting technical issues, and processing online transactions.
  • Resolve customer complaints and concerns in a professional and efficient manner.
  • Collaborate with other departments, such as logistics and sales, to address customer needs and inquiries effectively.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Identify and escalate priority issues to the appropriate department or supervisor.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.
  • Contribute to a positive and supportive team environment.

Requirements

  • Bachelor’s degree or equivalent work experience.
  • Previous experience in customer service, retail, or e-commerce preferred.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in using customer service software and other relevant computer applications.
  • Positive attitude towards correction and learning and unlearning things
  • Fluency in English and Swahili; additional languages are a plus.
  • A passion for delivering exceptional customer service and exceeding customer expectations.

Method of Application

Interested and qualified candidates should forward their CV to: info@buytec.co.ke using the position as subject of email.

Comments

Post a Comment

Popular posts from this blog

Deputy Director Public Works at Turkana County Government

Turkana is the 2nd largest county in Kenya 77,000 sq.km. It is also the north-western most county in Kenya and is known mostly for its scenic landscapes and rich culture. Read more about this company   Deputy Director Public Works Job Type Contract Qualification BA/BSc/HND , MBA/MSc/MA Experience Location Turkana Job Field Building and Construction  , Engineering / Technical  REF: TUR/CPSB/057/2022/2023: DEPUTY DIRECTOR PUBLIC WORKS, JOB GROUP ‘Q’, ONE (1) POST. Deputizing the director Public works and assist on matters of buildings/construction management in the county. Duties and responsibilities:- formulating, implementing and reviewing buildings/construction development policies, strategies, procedures, plans, standards and guidelines; initiating review and dissemination of appropriate legislation and regulations on buildings/constructions development; facilitating designs, approval and implementation of buildings/construction development programmes facilitating implementation of s
Read more

Project Director at LVCT Health

LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. We also carry out sexual and reproductive ...   Project Director Job Type Full Time Qualification MBA/MSc/MA Experience 7 - 10 years Location Kiambu Job Field Medical / Healthcare  Job purpose The Project Director will be responsible for providing overall strategic and technical oversight to the Dhibiti Project in Central region. This includes responsibility for the technical, monitoring and evaluation and financial and operations components of the project. S/he will work closely with the Program Director and other directors/managers to ensure adherence to technical and contractual requirements of the grant, achievement of targets and project alignment to institutional vision
Read more

School Office Administrative Officer (a female preferred) at Tamkeen Integrated Schools

School Office Administrative Officer (a female preferred) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 - 5 years Location Nairobi Job Field Administration / Secretarial  Tamkeen Integrated Schools (TIS), is a private school in Kileleshwa providing the revered Cambridge System from Kindergarten to A-levels with a strong emphasis on STEM, Islamic Education, and Coding Programs. Our holistic approach integrates spiritual enrichment, recreation, and specialized teaching in Islamic Values, Arabic, and Quran memorization, fostering student ownership of learning in a modern Islamic education system. Tamkeen Integrated Schools is actively seeking a highly skilled Administrative Officer to join our team. The ideal candidate will bring a wealth of experience in school office administration, with a specific focus on the Cambridge system and academic matters. Exceptional organizational skills and a strong commitment to customer service and problem solving are essential. Key R
Read more