Housekeeping Supervisor at Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

 

Housekeeping Supervisor

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 - 2 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant  , Janitorial Services 

Job Description

  • Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.
  • Supervise and coach team members’ performance toward achieving exceptional guest service.
  • Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.
  • Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.
  • Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained.
  • Demonstrate Accor core values in all interactions.
  • Ensure employees receive the required training and support to effectively perform their roles.
  • Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews.
  • Assist in the preparation of preventive housekeeping maintenance reports and analyses.
  • Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures.
  • Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.
  • Participate in hotel committees.
  • Strict adherence to all Health & Safety training, guidelines and work practices previous that are established by Accor, local government, international bodies.
  • Perform any other duties, tasks, and assignments within your department as required.

Qualifications

  • Hospitality degree
  • At least 2 years housekeeping experience in a luxury hotel environment required
  • At least 1 year supervisory experience is preferred; basic training skills are required
  • Excellent communication and organizational skills
  • Ability to work well under pressure
  • Experience with Property Manager and Microsoft office suite of programmes is an asset
  • Demonstrated strong attention to detail and the ability to meet exacting standards
  • Proven ability to focus attention on guest needs, remaining calm and courteous at all times

Method of Application

Interested and qualified? Go to Accor on careers.accor.com to apply

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