Senior IT Desktop Support at iSON Xperiences Limited

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise.

 

Senior IT Desktop Support

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldICT / Computer 

The senior IT Desktop support specialist will support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.

 

Description

  • The Senior IT Desktop Support Specialist plays a critical role in supporting and maintaining organizational computer systems, desktops, and peripherals to ensure optimal performance and functionality. This individual will be responsible for diagnosing and resolving technical issues, installing and configuring hardware and software, and ensuring the smooth operation of IT infrastructure.

Key Responsibilities:

  • Provide advanced technical support for organizational computer systems, desktops, and peripherals, including installation, diagnosis, repair, maintenance, and upgrades.
  • Troubleshoot hardware, software, and network issues, utilizing excellent problem-solving skills to identify root causes and implement effective solutions.
  • Install, configure, and maintain operating systems, software applications, and hardware components to meet organizational requirements.
  • Monitor and maintain LAN and WAN infrastructure to ensure reliability, security, and optimal performance.
  • Collaborate with IT teams and stakeholders to implement system upgrades, patches, and enhancements according to established procedures.
  • Ensure data backups are performed regularly and securely, and implement disaster recovery measures to safeguard organizational data.
  • Conduct proactive maintenance activities to prevent system failures and optimize workstation performance.
  • Document technical procedures, configurations, and troubleshooting steps for reference and knowledge sharing.
  • Stay updated on emerging technologies and best practices in IT support and desktop management.
  • Provide guidance and mentorship to junior IT support staff as needed.

Education

  • Bachelor's degree in Technology or a related field.

More Details on Experience

  • Minimum of 3 years of relevant experience in IT support, preferably in a call center or Business Process Outsourcing (BPO) environment.

More Details on Skills

  • Excellent troubleshooting skills with a proven ability to diagnose and resolve complex technical issues.
  • CCNA, MCSE, or MCSA certification is mandatory.
  • Proficiency in operating systems, hardware, and software configurations.
  • Experience with monitoring and maintaining LAN and WAN infrastructure.
  • Ability to install applications in a production environment, troubleshoot issues, and perform regular data backups.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
  • Proactive attitude with a commitment to continuous learning and improvement in IT support practices.

Method of Application

Only candidates who meet the above requirement should submit their updated resume and cover letter via email to recruitmentke@isonxperiences.com .

The email Subject Heading should clearly indicate the position for which one is applying.

Closing Date:  Friday, 10th May 2024.

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