Reservation Officer at Micato Safaris

For every guest who travels with us, we send a child to school. Just another reason to travel with the nine-time #1 World's Best Safari Outfitter (Travel + Leisure). Travel+Leisure wrote that Micato treats guests like "well-loved, out-of-town relatives." This has been true since 1966, when Felix and Jane Pinto started Micato out of their home in...

 

Reservation Officer

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience3 years
  • LocationNairobi
  • Job FieldAdministration / Secretarial  , Travels & Tours 
  • Reporting to the Reservation Manager, the main role for this position is making and confirming reservations for guests, handling incoming calls to the reservation department in a professional, efficient, friendly manner in a leading Luxurious Tour Company.

Duties & Responsibilities

  • Issuing hotel vouchers and reservations arrangement of local and international tours
  • Following up on confirmation of booking vouchers
  • Reconfirming guests flight tickets before Safari
  • Making provisional bookings for our guests
  • Making bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administer the same with the approval of the Tour manager.
  • Making all the reservations and follow ups and enter all the information on GRANIT SYSTEM
  • Ensure clients’ special requests especially on accommodation & room specification.
  • Designing Safari Packages for all tours
  • Processing payments for suppliers for accounts to make the necessary arrangements for payments.
  • Briefing tour leaders before safari.
  • Maintaining excellent communication with all our suppliers, local and overseas agents.
  • Booking flights as per Company’s specifications
  • Preparing files and itineraries with all the information and advance requesting of all services included in the programs.

PERSON SPECIFICATIONS

Must be proficient in the following areas:

  • Degree or Diploma in Tourism Management or its equivalent.
  • Minimum of at least 3 years’ of tour consultant job experience in a busy Tour and Travel Company.
  • Proficiency in Computer skills especially GRANIT system.
  • Must have excellent guests’ service and communication skills.
  • Excellent time management skills.
  • Attention to details and high level of accuracy.
  • Excellent interpersonal and organizational skills.
  • Ability to make quick and balanced decisions.
  • Can work on late evening/ night shift.
  • A Team player.

Method of Application

Only those who meet the above qualifications should email their resume together with a covering letter indicating the position on the subject line to hr@micato.co.ke on or before 31 May 2024.

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