Night Manager (Pre-Opening) at Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

 

Night Manager (Pre-Opening)

  • Job TypeFull Time
  • QualificationDiploma
  • Experience2 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

Job Description

  • The Night Manager will be responsible for managing the overnight hotel operations. This is a hands on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining the brand standards;

Duties will include but are not limited to;

  • Responsibility and accountability for the efficient operation of the Hotel overnight.
  • Cross check and balance work completed during the day for all outlets on shift.
  • Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
  • Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
  • Effectively handle guest complaints.
  • Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations.
  • Ensure house security to include fire prevention and protection, health, safety and staff checks, detection of breaches of security and the laws by which the company is governed.
  • Maintain responsibility for the overall auditing and administration function of the night team.
  • Responsible for all other departments in the absence of their respective managers for the duration of the night time operation.
  • Ensure the hotel is operating efficiently and according to hotel policy.

Qualifications

  • Diploma in Front Office operations or related field.
  • Minimum 2 years previous experience within similar role.
  • Proven Ability to lead by example, good communications skills, Strong interpersonal and problem-solving abilities.
  • Good knowledge of Front Office operation, including Opera system.
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Exceptional attention to detail

Method of Application

Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply

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