Open and Distance Education (ODE) Support Specialist at KCA University (KCAU)

KCA University (KCAU) is a private, non-profit institution, founded in July 1989 as Kenya College of Accountancy (KCA) by the Institute of Certified Public Accountants of Kenya (ICPAK) to improve the quality of accountancy and financial management training in the country. KCAU is located on Thika Road in Ruaraka, Nairobi, Kenya. The institution also maintain...

 

Open and Distance Education (ODE) Support Specialist

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldEducation / Teaching  , ICT / Computer 

JOB OBJECTIVE

  • The position holder shall be responsible for training and providing technical support to Open and Distance Education (ODE) instructors and learners.

DUTIES AND RESPONSIBILITIES:

  • Monitor the Moodle Learning Management System (LMS), including setting up accounts and courses.
  • Train instructors and learners in LMS technology-related practices and procedures as directed.
  • Support instructors and learners in the use of the LMS and other teaching and learning tools.
  • Provide technical support to users regarding the LMS functionality, navigation, and troubleshooting.
  • Assist users with course creation, enrolment, and management within the LMS platform.
  • Troubleshoot and resolve issues related to course content, quizzes, assignments, and grades
  • Execute and restore the LMS backups in collaboration with the Coordinator, Information Technology and Technical Support.
  • Support instructors in the adoption of new and current online pedagogical techniques.
  • Research, evaluate and recommend emerging educational technologies.
  • Perform other job-related tasks as may be assigned.

QUALIFICATIONS AND EXPERIENCE

  • Bachelors’ degree in Instructional Technology, Educational Technology, Information Technology or any relevant degree in Computing
  • Linux Administration and/or MySQL Database Administration certification will be an added advantage.

OTHER SKILLS AND COMPETENCIES

  • At least three (3) year’s proven experience in working with the administration and technical support in Moodle LMS
  • Experience in online user training and technical support.
  • Experience working with multi-media authoring tools, collaborative tools, and digital learning materials.

COMPETENCIES

  • Strong customer service orientation.
  • Excellent written and oral communication skills.
  • Proven experience in technical support or user support roles, preferably with a focus on Moodle LMS.
  • Strong understanding of Moodle LMS functionality, administration, and customization options.
  • Proficiency in troubleshooting technical issues related to Moodle LMS course management, permissions, and access

Method of Application

Interested candidates who meet the above requirements should submit an application letter, a detailed CV including three referees, academic & professional certificates and a clear copy of your Kenya National ID and KRA PIN certificate via link by 7thAugust 2024. .

Only shortlisted candidates will be contacted.

Head of Human Capital Management,
KCA University,
P.0. Box 56808-00200,
Nairobi, Kenya

Interested and qualified? Go to KCA University (KCAU) on docs.google.com to apply

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