Agency Support Specialist at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

 

Agency Support Specialist

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience4 years
  • LocationNairobi
  • Job FieldICT / Computer 

KEY RESPONSIBILITIES:

  • Provide technical support for existing Agency, Merchant, Ecommerce Applications, and support implementation of related projects.
  • Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.
  • Delivering business quality solutions by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
  • Work closely with IT Security to ensure that the Agency and Merchant Systems are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services.
  • Routine system administration and management
  • Maintain up to date system and user documentation.
  • Ensure compliance of SLAs by system vendors
  • Develop real time online reports and monitoring tools to be able to track Agency/Merchant banking and ecommerce acquiring system uptime and performance.
  • Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits.
  • Develop subject matter expert knowledge of Agency/Merchant banking and Ecommerce payment banking technologies.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Required 

  • Education    Bachelor’s Degree 

Experience

Total Minimum No of Years Experience Required    4

  • Experience Area 1 (IT)    2    ES
  • Experience Area 2 (POS /Ecommerce)    1    ES
  • Experience Area 3 (Integrations)    1    ES
     

Method of Application

Interested and qualified? Go to KCB Bank Kenya on eoin.fa.em3.oraclecloud.com to apply

Comments

Post a Comment

Popular posts from this blog

Deputy Director Public Works at Turkana County Government

Turkana is the 2nd largest county in Kenya 77,000 sq.km. It is also the north-western most county in Kenya and is known mostly for its scenic landscapes and rich culture. Read more about this company   Deputy Director Public Works Job Type Contract Qualification BA/BSc/HND , MBA/MSc/MA Experience Location Turkana Job Field Building and Construction  , Engineering / Technical  REF: TUR/CPSB/057/2022/2023: DEPUTY DIRECTOR PUBLIC WORKS, JOB GROUP ‘Q’, ONE (1) POST. Deputizing the director Public works and assist on matters of buildings/construction management in the county. Duties and responsibilities:- formulating, implementing and reviewing buildings/construction development policies, strategies, procedures, plans, standards and guidelines; initiating review and dissemination of appropriate legislation and regulations on buildings/constructions development; facilitating designs, approval and implementation of buildings/construction development programmes facilitating implementation of s
Read more

Project Director at LVCT Health

LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. We also carry out sexual and reproductive ...   Project Director Job Type Full Time Qualification MBA/MSc/MA Experience 7 - 10 years Location Kiambu Job Field Medical / Healthcare  Job purpose The Project Director will be responsible for providing overall strategic and technical oversight to the Dhibiti Project in Central region. This includes responsibility for the technical, monitoring and evaluation and financial and operations components of the project. S/he will work closely with the Program Director and other directors/managers to ensure adherence to technical and contractual requirements of the grant, achievement of targets and project alignment to institutional vision
Read more

School Office Administrative Officer (a female preferred) at Tamkeen Integrated Schools

School Office Administrative Officer (a female preferred) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 - 5 years Location Nairobi Job Field Administration / Secretarial  Tamkeen Integrated Schools (TIS), is a private school in Kileleshwa providing the revered Cambridge System from Kindergarten to A-levels with a strong emphasis on STEM, Islamic Education, and Coding Programs. Our holistic approach integrates spiritual enrichment, recreation, and specialized teaching in Islamic Values, Arabic, and Quran memorization, fostering student ownership of learning in a modern Islamic education system. Tamkeen Integrated Schools is actively seeking a highly skilled Administrative Officer to join our team. The ideal candidate will bring a wealth of experience in school office administration, with a specific focus on the Cambridge system and academic matters. Exceptional organizational skills and a strong commitment to customer service and problem solving are essential. Key R
Read more