Desk Co-ordinator at Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

 

Desk Co-ordinator

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldAdministration / Secretarial  , Hospitality / Hotel / Restaurant 

Job Description

  • Coordinate with housekeeping staff to optimize workflow and task delegation.
  • Serve as the bridge between housekeeping, front office, and other key departments.
  • Assist in crafting and managing staff schedules to meet operational demands efficiently.
  • Support the Housekeeping Manager in task prioritization and distribution.
  • Maintain vigilance over cleanliness standards, conducting regular inspections to uphold our reputation for excellence.
  • Address guest requests and concerns promptly, ensuring swift resolution in collaboration with the team.
  • Manage inventory of cleaning supplies and amenities, coordinating replenishment as needed.
  • Generate insightful reports on housekeeping activities and performance to drive continuous improvement.
  • Maintain meticulous documentation of housekeeping-related tasks and activities.
  • Uphold safety protocols and ensure compliance with health regulations at all times.
  • Promptly report and address any safety concerns that arise.
  • Manage incoming calls with professionalism and efficiency.
  • Assign rooms and tasks to team members, ensuring smooth operations.
  • Enforce security procedures when issuing keys.
  • Handle lost and found property according to established policies.
  • Provide prompt assistance to guest inquiries and requests.
  • Keep team members updated on relevant guest information and maintain accurate guest profiles.
  • Fulfill administrative and IT duties as required.
  • Report maintenance issues promptly and accurately.
  • Foster seamless communication with other departments to enhance efficiency.
  • Regularly update systems to optimize room availability.
  • Execute additional tasks as assigned by the Housekeeping Manager.

Qualifications

  • Prior experience in a similar role internationally or a minimum of 2 years in a luxury hotel, demonstrating a strong understanding of luxury hospitality standards.
  • Exceptional and refined communication abilities, inspiring and empowering team members to achieve excellence.
  • Expertise in housekeeping operations, including advanced cleaning techniques, meticulous inventory management, and stringent quality assurance protocols.
  • Ability to thrive in a dynamic, fast-paced environment while upholding exacting standards of luxury hospitality.
  • Familiarity with sustainability practices in housekeeping is advantageous, reflecting a commitment to environmental stewardship and progressive luxury service standards.

Method of Application

Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply

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