Product Support Assistant at Incourage

We provide opportunities 10x passive income to our partners to bring an online platform selling insurance policies easily. We have a partnership with a great performance underwriter and provide the best rate from them. You can easily expand your portfolio and cross-sell by using Incourage. Considering the limited knowledge and accessibility of insurance in Africa, we believe that a combination of digital underwriting and the human touch offered by Incourage agents can increase insurance adoption in Africa.

 

Product Support Assistant

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldFinance / Accounting / Audit 

Duties and Responsibilities

  • On-App Training: Conduct training sessions for ALs, Agents, and Branch Consultants, ensuring they understand how to use the app effectively.
  • Issue Resolution: Serve as the first line of support for app-related questions, troubleshooting, and resolving issues quickly.
  • Facilitate the onboarding process for Insurance agencies and Agency Leaders onto the app.
  • Strategically maintain and enhance business relationships with branches.
  • Feedback Collection: Gather feedback from users to identify potential app improvements and communicate with the development team.
  • Documentation: Create and maintain training materials, guides, and FAQs to assist app users.
  • Collaboration: Work closely with the Product team,, and customer service teams to ensure seamless user experience.

Note: This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.

Requirements for the role

  • A bachelor's degree in business, finance, insurance, marketing, or a related field is preferred.
  • Experience in product support, customer service, or training.
  • Ability to troubleshoot technical issues and find quick solutions.
  • Demonstrate a strong passion for enhancing customer experience.
  • Exhibit enthusiasm for collaborative efforts in improving the application.
  • A solid understanding of the insurance industry, including different types of insurance products, coverage options, and basic principles of risk management.
  • Previous experience in customer service, account management, or a related field is preferred. Experience in the insurance industry is necessary.
  • Strong communication skills, both written and verbal, are crucial. The ability to analyze and solve problems efficiently.
  • A customer-centric mindset with a genuine commitment to providing excellent service.
  • Strong organizational skills to manage client portfolios, track communications, and ensure that policy renewals and other deadlines are met.
  • Familiarity with customer relationship management (CRM) software and other relevant tools used in the insurance industry.
  • Familiarity with mobile apps and a strong understanding of onboarding processes.
  • The ability to adapt to changes in the insurance landscape, including policy updates, industry trends, and regulatory changes.

Method of Application

Interested and qualified? Go to Incourage on incourage.applytojob.com to apply

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