Business Support Assistant ( Call Center operator) SSA2 at World Food Programme (WFP)

The World Food Programme is the food assistance branch of the United Nations and the world's largest humanitarian organization addressing hunger and promoting food security.

 

Business Support Assistant ( Call Center operator) SSA2

  • Job TypeFull Time
  • QualificationDiploma
  • Experience2 years
  • LocationNairobi
  • Job FieldAdministration / Secretarial  , Customer Care 

Job Purpose

The Call Center Staff will play a crucial role in ensuring effective communication between WFP and the communities we serve. Responsibilities include:

  • Database Management: Collaborate with the beneficiary services team to regularly review and maintain the beneficiary feedback database.
  • Call Handling: Receive, log, respond to, escalate, and manage incoming calls while providing timely feedback to complainants.
  • Interdepartmental Coordination: Interact with relevant WFP units, partners, and government agencies to escalate and follow up on complaints.
  • Data Categorization: Categorize and consolidate information regarding calls received and issues raised.

Standard Minimum Qualifications

  • Education: A diploma in Community Development, Social Sciences, Data Management, Communications, or a related field.
  • Experience: At least two years of experience in community engagement, with a minimum of six months in call center operations. Experience with WFP is highly desirable.
  • Technical Skills: Basic proficiency in spreadsheets and databases; ability to maintain accurate records and perform data analytics.

Key Competencies

  • Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with beneficiaries and stakeholders.
  • Problem-Solving Abilities: Strong analytical skills to categorize issues and propose solutions.
  • Team Collaboration: Ability to work collaboratively within a diverse team environment.

Method of Application

Interested and qualified? Go to World Food Programme (WFP) on wd3.myworkdaysite.com to apply

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