NOC Engineer at BURN

BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.Since 2013, BURN has sold 200,000+ high quality, locally manu...

 

NOC Engineer

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldICT / Computer 

About the role.

The NOC Engineer will monitor the performance of our mission-critical services including databases, servers, MNO integrations (for payments) and SMS gateways. They will also collaborate with cross-functional teams to manage escalations and where possible manage quality. There may also be opportunities to contribute to code development.

Duties and responsibilities

  • Coordinate with the Customer Experience and Commercial teams to identify and manage customer issues.
  • Monitor network and system performance, including AWS services, and payment and SMS gateway integrations.
  • Identify and resolve service failures, bottlenecks, and performance issues, ensuring minimal downtime and service impact.
  • Investigate recurring incidents and implement long-term fixes to reduce service disruptions.
  • Perform performance testing to assess the scalability and responsiveness of software applications
  • Design, develop, and execute test cases to verify software functionality, performance, reliability, and compatibility

Skills and experience

  • Basic programming knowledge in Go.
  • Familiarity with software development fundamentals and concepts.
  • Understanding of software testing methodologies and best practices.
  • Experience with manual and automated testing tools.
  • Eagerness to learn and apply new skills in a practical setting.
  • Strong problem-solving abilities and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Method of Application

Interested and qualified? Go to BURN on burnmanufacturing.applytojob.com to apply

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