Customer Service Representative at M-Gas

M-Gas is using technology to transform lives by providing clean cooking gas to all Kenyans 24 hrs, 7 days a week. We give you our cylinder filled with gas, a smart meter, a gas cooker and a key card as part of our package so you don’t have to pay the high upfront fee of buying a gas cylinder and cooker.

 

Customer Service Representative

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care 

Job Summary

Provide excellent support and assistance to M-Gas customers so that they are completely satisfied with the M-Gas service and are delighted to use M-Gas for their cooking.

Job Details

  • Respond to customer enquires in person, by phone and online helpfully and promptly.
  • Take responsibility for resolving customer issues and makes sure that they are resolved promptly. 
  • Maintain record of customer communications in CRM and other systems 
  • Acknowledge and resolve customer complaints.
  • Process orders, customer applications, and requests.
  • Maintain customer records.
  • Compile and distribute daily reports on customer products and credit usage.
  • Perform customer follow up to ensure that they are enjoying the product.
  • Identify and report computers system incidents to the technical team and the relevant managers.
  • Make recommendations to improve customer service and business processes and systems.
  • Prepare schedules for customer visits by technicians and sales representatives as required.
  • M-Gas offers 24-hour customer service. Agents are expected to work agreed shifts.

Requirements

  • Degree/ Diploma in any field
  • Experience working with customer support
  • Good communication skills on the telephone and in-person
  • Friendly and helpful interpersonal style 
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Attention to detail.
  • Fluent in English and Kiswahili

Method of Application

Interested and qualified? Go to M-Gas on mgas.seamlesshiring.com to apply

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