Business Process Analyst at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

 

Business Process Analyst

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience5 years
  • LocationNairobi
  • Job FieldData, Business Analysis and AI 

KEY RESPONSIBILITIES: 

  • Carries out analysis of present processes, identifies opportunities for improvement and holds stakeholder engagements with business representatives to implement the identified process changes within the business to enhance operational efficiency and improved customer experience.
  • Liaise with management to coordinate process improvement project activities Conducts periodic reviews and analysis of the Standard Operating Procedures (SOPs) on the Circle/Repository to ensure they are up to date and engages assigned business units to ensure adherence to the established processes/SOPs.
  • Interviews business unit representatives, gathers data and leads implementation of the re-engineered/improved processes.
  • Designs, maps, and documents business processes; create and present process reports.
  • Stay up to date with the latest business practices and technologies
  • Inspect effectiveness of active process improvement initiatives and make useful recommendations
  • Collect information and evaluate them in the alignment of project goals and organization goals
  • Communicate with staff at all levels to evaluate key performance measures.
  • Create process plans that contain project goals, milestones, and resources for the assigned business units.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

  • Education: Bachelor’s degree in Finance, Economics, Mathematics/Statistics or a Business-related field - RQ
  • Professional Qualifications: Lean Six Sigma Green Belt or equivalent - RQ
  • Project Management: PRINCE2, PMP or equivalent - RQ

Experience

  • Total Minimum No of Years’ Experience Required - 5 Years
  • 3+ years progressive experience in process design and re-engineering of business processes - 3 years (ES)
  • 2 years’ experience in stakeholder management & Project Management - 2 years (ES)
  • Must be knowledgeable in process design, analysis, mapping, documentation and project management skills - 2 years (ES)
  • Keen eye for details, analytical, team player, good interpersonal skills and collaborative mindset - 2 years (ES)

Method of Application

Interested and qualified? Go to KCB Bank Kenya on eoin.fa.em3.oraclecloud.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

HR Assistant at Talent Grid Africa

Talent Grid Africa is a regional consulting firm that partners with leaders in business to handle the complexities of hiring the right talent, engaging them in the right way, improving performance, and retaining top talent. We help them leverage their greatest assets-the people, to capture more opportunities and grow their businesses. Our purpose is to of...   HR Assistant Job Type Full Time Qualification BA/BSc/HND Experience 1 - 2 years Location Nairobi Job Field Graduate Jobs  , Human Resources / HR  Salary Range KSh 30,000 - KSh 50,000/month This entry-level position is ideal for recent graduates or individuals with 1-2 years of experience who want to develop their skills in recruitment, employee relations, payroll, and other core HR activities. You'll be an integral part of a supportive team, ensuring that HR operations run smoothly and efficiently. Key Responsibilities: Assist in the recruitment process by posting job ads, scheduling interviews, and communicati...
Read more